Fiber Change Management Analyst
TekCom Resources, Inc.Doral, FL
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Job Description
We are seeking a Fiber Change Management Analyst to support our client’s Fiber’s Network Operations by coordinating and managing maintenance events that minimize customer impact and ensure timely service restoration. This is a high-visibility, detail-driven role that serves as a critical communication and coordination hub between internal teams, vendors, and customers. This is a remote position, but you must be based in the South Florida area. Night Shift, 10pm-8am, 4 days on/3 days off with some weekend work to be expected. First 2 weeks of work will be in office for orientation working 8am-5pm Monday –Friday.Key Responsibilities
- Coordinate and manage internal and vendor-led fiber maintenance events
- Review and assess Methods of Procedure (MOPs) for accuracy and risk
- Approve maintenance events and validate execution readiness
- Perform circuit impact research, assessment, and validation
- Identify and resolve conflicts between internal, external maintenance, and network outages
- Schedule and coordinate maintenance activities across internal teams, vendors, and customers
- Research customer data to ensure accurate and timely notifications
- Deliver proactive customer communications and maintenance notifications
- Support the Change Management (CM) support line by logging maintenance progress and assisting technicians remotely
- Diagnose, troubleshoot, and clear alarms reported through NMS event logs related to change activity
- Serve as the primary point of contact for Change Management service assurance inquiries
- Participate in record validation and data integrity projects
- 3–5 years of telecommunications experience required
- Hands-on working knowledge of:*
- SONET
- IP protocols and routing
- Layer 2 switching
- WDM and Dark Fiber services
- OTDR testing
- Experience with NMS alarm monitoring
- Working knowledge of circuit inventory systems (e.G., OSP Insight, Netcracker)
- NOC or Network Operations experience strongly preferred
- Proficiency with Microsoft Office products
- Strong analytical and troubleshooting capabilities
- Exceptional attention to detail and documentation accuracy
- Ability to multitask and prioritize in a fast-paced environment
- Excellent organizational and time-management skills
- Sound judgment and decision-making under pressure
- Clear, professional communication skills
- Customer-first mindset with a commitment to service excellence
- Collaborative, cross-functional team player with a positive attitude
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FAQs About Fiber Change Management Analyst Jobs at TekCom Resources, Inc.
What is the work location for this position at TekCom Resources, Inc.?
This job at TekCom Resources, Inc. is located in Doral, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TekCom Resources, Inc.?
Candidates can expect a pay range of $35.
What employment applies to this position at TekCom Resources, Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at TekCom Resources, Inc.?
You can apply for this role at TekCom Resources, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.