Field Engineer 3
LancesoftGroton, CT
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Job Description
Location: Groton / New London, CT (Onsite –Government Site)Work Type: Non-Driving (occasional local travel between sites)Duration: 12 Months (Possible Extension / Temp to Perm)Schedule: First Shift (8: 00 AM –4: 00 PM)Overview: This role provides desktop and field support for hardware, software, and network systems. The technician will handle installations, troubleshooting, and maintenance of IT equipment while ensuring high-quality service delivery and SLA compliance.Responsibilities: Install, configure, and maintain desktops, laptops, servers, and peripherals Perform hardware setup, imaging, reloading, and troubleshooting Provide support for software, networking, and legacy systems Perform disk replacements and basic repairs on enterprise systems Handle installs, moves, adds, and changes (IMAC activities) Test and certify systems and applications Manage and update tickets in the system and ensure SLA compliance Escalate issues and provide follow-up support Maintain professionalism and ensure customer satisfactionRequirements: Minimum 1–3 years of desktop/IT support experience Experience with hardware and software troubleshooting Basic networking knowledge Strong organizational and communication skills Ability to follow processes and work independentlyPreferred: Certifications such as A+, Security+, Dell, Apple Experience with ticketing systems Experience with mobile device setup (iOS/Android) Experience with hardware repair and software deployment
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FAQs About Field Engineer 3 Jobs at Lancesoft
What is the work location for this position at Lancesoft?
This job at Lancesoft is located in Groton, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lancesoft?
Candidates can expect a pay range of $20.
What employment applies to this position at Lancesoft?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Lancesoft?
You can apply for this role at Lancesoft either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.