Field Engineer 3
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Overview
Compensation
$20-$25/hour
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry focused solutions integrated with leading-edge security to clients in government, financial services, and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.
Position: Field Engineer 3
Location: Jackson, MS, 39205
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: 8:00 AM - 5:00 PM (M-F)
Job Description:
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
- 1-3 year computer support experience, basic hardware and software skills.
- Good work ethic, good organizational skills
Job Responsibilities:
- Computer hardware set up, basic hardware and software troubleshooting stills
- Provides support for software, hardware and networking support for desktops, laptops and servers.
- Provides maintenance and support on legacy products. Supports Core, server products.
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Automate your job search with Sonara.
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FAQs About Field Engineer 3 Jobs at TekWissen LLC
What is the work location for this position at TekWissen LLC?
This job at TekWissen LLC is located in Jackson, MS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TekWissen LLC?
Candidates can expect a pay range of $20–$25 per hour for this role.
What employment applies to this position at TekWissen LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at TekWissen LLC?
You can apply for this role at TekWissen LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.