Field Engineer
Axelon Services CorporationWarwick, RI
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Job Description
Summary:
- Location: Warwick, RI
- Duration: 12 Months - Possible extension if needed
- Shift: Mon – Fri, 3-11pm
- Temp to perm possible
- Must be a US Citizen
- Perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products.
- Work with desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites or depot locations.
- Directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Apply personal knowledge to resolve product support issues not addressed by the service desk.
- Assignments range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops.
- Install and optimize HW/SW networking products.
- 1-3 years of computer support experience.
- Basic hardware and software skills.
- Good work ethic and organizational skills.
- Computer hardware setup and basic hardware/software troubleshooting skills.
- Support for software, hardware, and networking support for desktops, laptops, and servers.
- Maintenance and support on legacy products and core server products.
- Disk replacement on enterprise storage products.
- Installation and maintenance of PCs, associated software, networks, servers, and peripherals.
- Support network products from operational and maintenance perspectives.
- Perform installs, moves, adds, and changes as required.
- Test and certify PCs, networks, servers, and client-approved applications.
- Provide follow-up on problems or escalation.
- Maintain a high degree of professionalism in actions, demeanor, and dress.
- Ensure customer satisfaction throughout the service delivery transaction.
- Ensure company-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
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FAQs About Field Engineer Jobs at Axelon Services Corporation
What is the work location for this position at Axelon Services Corporation?
This job at Axelon Services Corporation is located in Warwick, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon Services Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Axelon Services Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon Services Corporation?
You can apply for this role at Axelon Services Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.