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Field Engineer

Datum Software, IncDetroit, MI
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Overview

Remote
On-site

Job Description

Field Engineer  Contract/ Contract to Hire Detroit/MITop 5 Must-Have Skills:
  • Experience providing desktop support and IMAC (Install, Move, Add, Change) services.
  • Strong troubleshooting skills for hardware, software, and IT infrastructure issues.
  • Ability to diagnose technical problems and deliver effective resolutions.
  • Excellent customer service and communication skills.
  • Ability to work onsite, travel between locations as needed, and safely use a ladder.
Key Responsibilities:
  • Provide operational support for desktop, network, and IT infrastructure in office, reservation center, and airport environments.
  • Perform Install, Move, Add, and Change (IMAC) activities for end-user devices and IT equipment.
  • Deliver onsite technical support during scheduled field visits and dispatch assignments.
  • Diagnose hardware, software, and connectivity issues, and implement effective solutions.
  • Produce accurate and timely service reports documenting completed work.
  • Maintain and document technical processes, procedures, and troubleshooting steps.
  • Collect and analyze system performance data to identify and resolve technical issues.
  • Manage work assignments efficiently while adhering to established schedules and service levels.
  • Accurately document solutions for complex technical issues.
  • Develop and document workaround procedures when standard solutions are not effective.
  • Provide technical guidance and troubleshooting support to field engineers, technicians, and end users.
  • Build and maintain positive customer relationships through professional and responsive support.
  • Safely use ladders and perform physical tasks required to install or service IT equipment.
Required Qualifications:
  • Experience supporting desktop hardware, software, and IT infrastructure.
  • Strong troubleshooting and problem-solving skills.
  • Experience documenting technical issues and resolutions.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Ability to work independently and manage multiple service requests.
  • Ability to lift equipment and safely use a ladder when required.
“All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

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FAQs About Field Engineer Jobs at Datum Software, Inc

What is the work location for this position at Datum Software, Inc?
This job at Datum Software, Inc is located in Detroit, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Datum Software, Inc?
Employer has not shared pay details for this role.
What employment applies to this position at Datum Software, Inc?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Datum Software, Inc?
You can apply for this role at Datum Software, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.