Field Operations Manager

The Field Operations Manager (FOM) plays an integral role as a part of Southeast Toyota's (SET) field sales team. The FOM will collaborate with District Sales Managers (DSMs) and the Director of Sales Operations in the execution of SET dealership strategic sales initiatives.

Responsibilities:

• Work collaboratively with RSM's & DSM's on identifying and sustaining Smartpath dealers, and effective communication throughout the entire implementation and sustainment process

• Support all items related to the successful implementation of Smartpath Online Buying; including (Assessment, Set Up, Training, and Sustainment) Full integration of technology with DMS/CRM/Website along with Smartpath and PMO to assure successful integration for dealers

• Work with Proactive to assure dealers sales processes are in alignment with technology

• Utilize Power BI along with all internal reporting including ELMS, Dealer CRM data to assure dealers are utilizing technology effectively to assure proper utilization

• Support all aspects of Smartpath installation and sustainment

• Conduct Sales Process, customer experience mapping sessions, work with Proactive for initial installation as well as long term sustainment

• Coordinate with TMNA on all product defects and report out on all product fixes

• Develop all communications for Smartpath with dealers and DM's such as all dealer pre-launch timing and scheduling along with dealer pre-launch and instore BDC and salesperson training

• Collaborate and coordinate all additional training with SETF/JM&A counterparts for installation and training

• Working collaboratively with DTM and DM on target dealer programs along with assist DTM on additional Smartpath support and training along with Proactive and additional outside vendors to improve dealer processes

Qualifications:

• 5-8 years automotive OEM experience

• Bachelor's degree required

• Ability to communicate across multiple departments and various levels of management

• Proficient in Excel, Word, PowerPoint, Salesforce.com and other web-based applications

• Ability to manage various projects simultaneously; with strong communication skills

• Functional knowledge of web analytics, attribution and CRM KPI's

• Strong business acumen, with ability to attribute process and tactical changes to financial impact for dealership

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.