Field Operations Manager - Hvac

One Hour Air Conditioning and HeatingAtlanta, GA

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Benefits:

Bonus based on performance
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

The Field Operations Manager supports daily field operations by overseeing advanced service, repair, maintenance, and installation on residential HVAC systems while leading and developing the technician team. This role is the primary field lead - ensuring high-quality workmanship, a strong customer experience, and smooth coordination between technicians, dispatch, and management - and also serves as a trusted business partner to ownership and the General Manager in growing the business. You'll step in on escalations, set the standard for the crew, and help shape how we run.

As a lead here, you won't be stepping into a rigid, corporate environment - you'll be joining a growing, founder-led operation where your voice actually shapes how we work. We're building this business from the ground up, and the people who join early will help define our standards, our culture, and the way we serve the Cumberland, Vinings, and Chastain Park community. It's a startup environment backed by the stability, systems, and national brand recognition of One Hour Heating & Air Conditioning - the best of both worlds for someone who wants to grow, lead, and be part of something from day one.

A Georgia Conditioned Air Contractor (master / Class II Unrestricted) license is not required, but it's a strong plus - candidates who hold one can serve as our license qualifier and earn higher compensation.

JOB DUTIES

Performs advanced diagnostics, service, repair, maintenance, and installation on residential HVAC systems
Leads, mentors, and supports HVAC technicians in the field; provides guidance on technical issues, job quality, and customer communication
Acts as the field point-person for daily operations, coordinating with dispatch and management to ensure efficient scheduling and job completion
Handles complex or escalated service calls and provides on-site problem resolution
Reviews job quality, workmanship, and safety practices; ensures adherence to company, code, and manufacturer standards
Recruits, onboards, trains, and evaluates new technicians; supports career progression (apprentice → journeyman → senior / lead)
Partners with ownership and the General Manager as a trusted advisor - tracking KPIs (revenue, gross margin, technician productivity, average ticket, close rates, callbacks, CSAT) and helping refine pricing, membership programs, and operational workflow
Reviews job-costing and P&L data to spot margin opportunities and improve profitability
Ensures company vehicles are properly stocked, maintained, and presentable; oversees inventory and equipment readiness
Promotes a safety-first culture and models safe work practices at all times
Supports permitting, inspections, and code compliance (EPA/refrigerant and Georgia code)

MINIMUM REQUIREMENTS

High school diploma or equivalent
7+ years of successful residential HVAC service experience, including 3-5 years leading or mentoring technicians
Strong diagnostic skills and technical competence
Demonstrated leadership ability and business acumen - able to connect field performance to profitability
EPA Section 608 Universal Certification
NATE certification preferred
Comfort with field service software (CRM, dispatch, job-costing) and KPI/financial reporting
Excellent communication and customer-service skills
Ability to pass a background check and drug screen
Clean driving record
Professional, reliable, and able to represent the company with integrity
Strongly preferred (higher pay): Georgia Conditioned Air Contractor license, Class II (Unrestricted) - the "master" level. Not required, but holders can serve as our qualifier and are offered higher compensation

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FAQs About Field Operations Manager - Hvac Jobs at One Hour Air Conditioning and Heating

What is the work location for this position at One Hour Air Conditioning and Heating?

This job at One Hour Air Conditioning and Heating is located in Atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at One Hour Air Conditioning and Heating?

Employer has not shared pay details for this role.

What employment applies to this position at One Hour Air Conditioning and Heating?

One Hour Air Conditioning and Heating lists this role as a Full-time position.

What experience level is required for this role at One Hour Air Conditioning and Heating?

One Hour Air Conditioning and Heating is looking for a candidate with "Director" experience level.

What benefits are offered by One Hour Air Conditioning and Heating for this role?

One Hour Air Conditioning and Heating offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at One Hour Air Conditioning and Heating?

You can apply for this role at One Hour Air Conditioning and Heating either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.