Field Operations Specialist

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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

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Position Summary:

The Field Operations Specialist (FOS) is a field role that ensures Progress homes are secure and in a marketable leasing condition. The FOS is responsible for walking vacant homes, performing home inspections, and re-keying homes prior to resident move-in. They ensure that vacant Progress homes are ready to rent. This role requires basic maintenance and repair skills, such as the ability to change smoke detector batteries, light bulbs and filters or winterization of homes.

Essential Functions:

• Walks assigned homes to ensure that vacant on-market homes are move-in ready.

• Conducts quality control, move-in inspections, home curation, and cataloging.

• Demonstrates basic maintenance and repair skills such as minor repairs to home (changing smoke detector batteries, light bulbs, filters, winterization, etc.)

• Prepares home for scheduled move-in by identifying any issues, removing signage, re-keying and managing keys, reprograming garage remotes, etc.

• Submits vacant service requests, as needed.

• Performs light cleans to ensure asset shows well and is prepared for new resident, such as sweeping, wiping surfaces, trash removal, etc., as applicable.

• Verifies utilities are connected which may include meeting utility vendors at homes to allow access.

• Ensures Smart Home systems are operational and follows Lock and Security Device Policy.

• Installs/Removes portable self-show lockboxes, as applicable.

• Inspects homes for scam activity and ensures marketing home materials are present, to include fraud signs.

• Performs occupancy checks, as needed, on eviction homes or those suspected of skip or trespasser; to include taking photos and communicating home status to applicable team members.

• Posts notices on home and communicates status with photos to applicable team members.

• Appears at eviction lockouts, as needed.

• Follows Fleet vehicle maintenance schedule, keep an organized and clean vehicle/workspace , and manage Fleet inventory within company guidelines.

• May also be responsible for administrative functions in customer service.

Qualifications:

• High School Diploma or GED required.

• Minimum of 1 year experience in either property management or a maintenance/inspections related field.

• Must have reliable transportation.

• Property maintenance and repair skillset preferred.

• Experience in customer service preferred.

• Comfortable with Technology (Salesforce and Yardi knowledge a plus).

• Valid driver's license and clean driving record required.

• Always maintain valid auto insurance.

• Willingness to drive safely and follow the company's fleet driving policies.

• Capability to prioritize workload in a fast-paced work environment.

• Ability to work without direct supervision, adhere to the provided schedule, and efficiently complete all assigned tasks within the designated timeframe.

Physical Demands:

• Standing, walking, and/or sitting for extended periods of time

• Moderate climbing, reaching, and use of fingers

• Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing

• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet

• Ability to judge distances and spatial relationships

• Ability to identify and distinguish color

• Ability to distinguish the differences or similarities in odors

• Ability to lift and/or move 50 pounds or more

• Ability to use standard maintenance equipment

What you can expect from us:

• Competitive Compensation- Including performance-based bonuses that reward your contributions.

• Comprehensive Benefits Package- Medical, dental, vision, parental leave, 401(k) with company match and more.

• Generous Time Off- Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

• Ongoing Learning and Development- Quarterly summits, town hall meetings and continuous training to support your professional growth.

• A Culture that Celebrates You- We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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