Field Partner Support Coordinator

Sub-Zero and WolfMadison, WI

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Overview

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right-with integrity, teamwork, and accountability.

The Field Partner Support team of 8 provides assistance to our partners in the US, Canada, and International Markets. They are an integral part of our larger, world-class customer service team at Sub-Zero. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

The Field Partner Support Coordinator works with all our Field Partners (Product Distributors, Parts Distributors, Service Companies, Installers) as well as our customers.

Main responsibilities include:

Handle partner reimbursements and credits/debits as appropriate
Review claims prior to payment for repairs done in and out of warranty
Collect customer payments for product replacements and employee sales
Coordinate product replacements by entering orders, notifying installers and working with warehouse staff to ensure timely installation and product return
Manage product, sales accessory, and service parts shipment exceptions
Process financial transactions for our partners and customers
Work closely with internal departments (Sales, Warehouse, Finance, Supply Chain) as needed to provide a high level of customer service

Qualifications:

High School Diploma or equivalent
2+ years office administration or customer service experience
Strong financial transaction understanding

We value our employees by providing:

Competitive compensation based on skills
Industry leading health, dental, and vision plans
Generous 401 (K) savings and profit sharing
On-site UW Health clinic, fitness center, and walking paths
Education assistance and internal training programs
Electric vehicle charging
Maternity & paternity leave
Interested in learning more on our robust benefits package we offer? Click here!

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

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FAQs About Field Partner Support Coordinator Jobs at Sub-Zero and Wolf

What is the work location for this position at Sub-Zero and Wolf?

This job at Sub-Zero and Wolf is located in Madison, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Sub-Zero and Wolf?

Employer has not shared pay details for this role.

What employment applies to this position at Sub-Zero and Wolf?

Sub-Zero and Wolf lists this role as a Full-time position.

What experience level is required for this role at Sub-Zero and Wolf?

Sub-Zero and Wolf is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Sub-Zero and Wolf?

You can apply for this role at Sub-Zero and Wolf either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.