Field Quality Manager

WhoopBoston, MA

$140,000 - $190,000 / year

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Overview

Schedule

Full-time

Education

Engineering (PE)

Career level

Director

Remote

On-site

Compensation

$140,000-$190,000/year

Benefits

Career Development

Job Description

Field Quality Manager (Full-Time)

Boston, MA

Duties:

Collaborate with global manufacturing partners to ensure consistent product quality and drive

continuous quality improvements across our manufacturing sites. Responsible for overseeing

sustaining quality improvement, managing the Early Field Failure Analysis (EFFA) program,

leading failure analysis of field returns, and ensuring effective use of quality analytics to drive

corrective actions and process improvements. Conduct periodic audits and drive

corrective/preventive actions (CAPA) to mitigate risks. Work closely with contract

manufacturers, suppliers, and internal stakeholders to improve product quality and reliability.

Lead and manage a team of field quality engineers to drive quality initiatives across multiple

sites. Develop and manage the Early Field Failure Analysis (EFFA) program to identify root

causes of early-life failures. Oversee Level 0 and Level 1 failure analysis and escalate complex

failures for deeper investigation. Implement structured 8D, Fishbone, and DMAIC

methodologies for failure analysis and resolution. Manage and mentor failure analysis teams to

ensure structured problem-solving and knowledge-sharing. Lead data-driven quality

improvement efforts by analyzing field return data, manufacturing defect trends, and customer

feedback. Develop and maintain dashboards and KPIs to track field quality performance. Work

with engineering and operations teams to translate failure insights into design and process

improvements. Partner with Product Design, NPI Hardware Quality, Reliability Engineering, and

Operations to enhance product durability and manufacturability. Provide technical guidance on

failure mechanisms and drive corrective actions with engineering teams. Support supplier and

contract manufacturer quality teams in resolving systemic issues.

Requirements:

Bachelor's degree in Engineering (Mechanical, Electrical, or Industrial) or related field (or

foreign degree equivalent). At least 8 years of experience in quality engineering, failure analysis,

or field reliability within a high-volume manufacturing environment. At least 8 years of

experience with FA methodologies (5Why, 8D, DOE, Pareto Analysis and FMEA); At least 8

years of experience with failure analysis tools including X-ray, FTIR, SEM/EDS, and thermal

analysis; At least 8 years of experience with data analytics and statistical software (JMP, Minitab,

Python, SQL, or similar); At least 8 years of experience working with contract manufacturers

and suppliers in global regions; At least 8 years of experience managing projects and driving

cross-functional initiatives; At least 8 years of experience with Six Sigma or Lean Manufacturing

methodologies; At least 8 years of experience with ISO 9001, 13485, and regulatory compliance

requirements; At least 3 years of experience managing and developing teams in consumer

electronics, wearables, or medical device industry.

Up to 30% travel is required to visit company's international manufacturing plants.

Salary: $140,000/year -$190,000/year

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FAQs About Field Quality Manager Jobs at Whoop

What is the work location for this position at Whoop?

This job at Whoop is located in Boston, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Whoop?

Candidates can expect a pay range of $140,000 and $190,000 per year.

What employment applies to this position at Whoop?

Whoop lists this role as a Full-time position.

What experience level is required for this role at Whoop?

Whoop is looking for a candidate with "Director" experience level.

What education level is required for this job?

The education requirement for this position is Engineering (PE). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by Whoop for this role?

Whoop offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Whoop?

You can apply for this role at Whoop either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.