Field Service Advisor
Fraza / Vitan EquipmentCanton, MI
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Career Development
Job Description
This individual will effectively manage and direct all aspects of the field service technicians service business, as well as coordinate activities and ensure cooperation with all other departments to serve the needs of the customers and employees best.Perks of the Job:
- First shift
- No weekends
- Benefits including health, dental, and retirement
Required:
- High School Diploma
- Excellent communication and interpersonal skills to deal with sensitive issues, develop others, or persuades others inside and outside the department to take specific actions.
- Strong organizational skills and the ability multi-task
- Excellent customer service skills
- Excellent computer skills and a strong understanding of the Microsoft tools
Daily Tasks:
- Provide excellent customer service and follow-up.
- Managing the customer experience with strong communication throughout the entire life of the work order(s) and our customers are apprised of any potential problems, delays, and or increases in quoted amounts.
- Schedule and coordinate all service work for your team while managing technicians workload.
- Assures that all field service technicians are scheduled to obtain the most efficient use of time.
- Approve work orders and give to service billing coordinator for processing.
- Understand service KPI’s and use them to manage your team's performance.
- Quoting service repair jobs sent in by your technicians through Salesforce (CRM), check on quotes, and make sure quoted jobs are done within the quoted amount and finished by the promised time.
- Perform all other duties as assigned by management professionally and efficiently.
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FAQs About Field Service Advisor Jobs at Fraza / Vitan Equipment
What is the work location for this position at Fraza / Vitan Equipment?
This job at Fraza / Vitan Equipment is located in Canton, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Fraza / Vitan Equipment?
Employer has not shared pay details for this role.
What employment applies to this position at Fraza / Vitan Equipment?
Fraza / Vitan Equipment lists this role as a Full-time position.
What experience level is required for this role at Fraza / Vitan Equipment?
Fraza / Vitan Equipment is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Fraza / Vitan Equipment for this role?
Fraza / Vitan Equipment offers following benefits: Health Insurance, Dental Insurance, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Fraza / Vitan Equipment?
You can apply for this role at Fraza / Vitan Equipment either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.