Field Service Engineer - Solar

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

We are seeking a highly skilled and motivated Field Service Engineer to join our dynamic team in the solar energy sector. The ideal candidate will serve as the technical expert on all aspects of solar products, ensuring successful installations and providing exceptional support to customers and third-party suppliers. You will play a crucial role in training, creating technical documentation, and serving as the primary point of contact for technical inquiries.

Benefits

• Competitive salary - $85,000-$105,000 based on experience
• Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance
• Life Insurance, Long-term Disability, Short-term Disability
• RRSP Match
• Paid Vacation
• Floating Days
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition reimbursement
• Service Awards
• Employee Perks & Discounts

Job Responsibilities

• Act as the technical authority on solar hardware, offering expert guidance to internal teams, contractors, and customers.
• Train and mentor contractors on the proper installation, operation, and maintenance of solar products.
• Develop, update, and manage technical documentation, including installation manuals, datasheets, and other technical documentation as required.
• Provide timely and effective technical support to customers, addressing inquiries and resolving issues related to solar products.
• Collaborate with third-party suppliers of electrical equipment to ensure compatibility and optimal performance of solar products.
• Collect and analyze customer feedback and product performance data to contribute to continuous product improvement initiatives.
• Stay current on industry trends, standards, and competitive product landscape to inform product development and support strategies.

Qualifications

• 3+ years of experience in field service engineering for solar or related systems such as batteries.
• Strong understanding of solar equipment, system design, and installation best practices.
• Experience in solar and roofing is a plus.
• Basic knowledge of solar and electrical code and compliance.
• Proven experience in technical documentation and customer support.
• Excellent communication and interpersonal skills, with the ability to present complex technical information clearly to diverse audiences.
• Ability to work collaboratively with cross-functional teams and build strong relationships with contractors and suppliers.
• Equally comfortable giving a presentation in an office or working with a crew on a jobsite.
• Familiar and comfortable with safely working at heights.
• Advanced analytical skills, and creativity in solving problems/trouble shooting.
• Excellent interpersonal and communication skills (written, verbal and presentation), with the ability to effectively work with others in a team environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to travel (25-50%)

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Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.