Field Service Engineer, LCMS
Overview
Schedule
Full-time
Education
Engineering (PE)
Career level
Senior-level
Remote
On-site
Compensation
$42-$48/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Field Service Engineer, LCMSLocation: 80% travel - East Coast, Midwest, TexasCompensation: $42-48/hour + benefitsLighthouse Lab Services helps organizations build, operate, optimize, and grow high-performing laboratories. We value collaboration, community, quality, and innovation, and we’re committed to delivering exceptional service to our clients and patients ultimately impacted by our work. As we continue to grow, we're building a team of talented people who have the opportunity to make a meaningful impact. Position OverviewWe are seeking a Field Service Engineer, LCMS with 5-7 years of direct, hands-on field service experience with SCIEX LCMS systems is required. Experience servicing Shimadzu and/or Waters LCMS platforms is highly desirable.Key Responsibilities
- Perform complex on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments and associated automation.
- Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
- Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs.
- Maintain a high level of customer satisfaction by ensuring prompt response, clear communication, and technical excellence.
- Coordinate and provide offsite and onsite installations of equipment.
- Document service calls accurately in the CRM system
- Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
- Coordinate with and advise on vendors providing services for instrumentation.
- Maintain appropriate inventory of parts and tools to support efficient service delivery.
- Leading the tracking and completion of projects as directed.
- Completes all administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements.
- This position will require overnight travel with travel up to 70% of the time and requires a valid driver's license.
Education & ExperienceAssociate degree or higher in Engineering, Instrumentation, Chemistry, Clinical Laboratory Sciences, or a related technical field is preferred. Equivalent technical training combined with substantial relevant hands-on experience will also be considered. A minimum of five to seven (5–7) years of direct, hands-on field service experience with SCIEX LCMS systems is required. Experience servicing Shimadzu and/or Waters LCMS platforms is highly desirable. Candidates should have demonstrated expertise in troubleshooting, diagnosing, repairing, maintaining, and performing preventive maintenance on LC-MS instrumentation, with the ability to independently resolve complex instrument and system-level issues.Compensation and Benefits
- Hourly rate: $42-48/hour, depending on experience
- Medical, Vision, and Dental insurance
- 15 days Paid Time Off to start (vacation and sick days)
- 10 Paid Holidays
- 401(k) retirement plan with up to 4% Company match
- Company-paid Life + AD&D, Short- and Long-Term Disability
- Paid Volunteer Time Off
- Partially Paid Medical Leave / Paid Parental Leave
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FAQs About Field Service Engineer, LCMS Jobs at LMSI, LLC dba Lighthouse Lab Services
What is the work location for this position at LMSI, LLC dba Lighthouse Lab Services?
This job at LMSI, LLC dba Lighthouse Lab Services is located in Carrollton, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at LMSI, LLC dba Lighthouse Lab Services?
Candidates can expect a pay range of $42–$48 per hour for this role.
What employment applies to this position at LMSI, LLC dba Lighthouse Lab Services?
LMSI, LLC dba Lighthouse Lab Services lists this role as a Full-time position.
What experience level is required for this role at LMSI, LLC dba Lighthouse Lab Services?
LMSI, LLC dba Lighthouse Lab Services is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Engineering (PE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by LMSI, LLC dba Lighthouse Lab Services for this role?
LMSI, LLC dba Lighthouse Lab Services offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Parental and Family Leave, Paid Community Service Time, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at LMSI, LLC dba Lighthouse Lab Services?
You can apply for this role at LMSI, LLC dba Lighthouse Lab Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.