Field Service Representative - Italy

Gulfstream Aerospace CorporationSavannah, GA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Benefits

Career Development

Job Description

Field Service Representative - Italy

Unique Skills:

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission.

Must be legally authorized to live and work Italy and/or other European Union countries without the need for visa sponsorship.

Necessary to speak English. Italian & multiple language skills preferred but not required. EASA License B1/B2 or an FAA A&P required. Experience with Gulfstream and multiple Gulfstream aircraft types preferred.

Education and Experience Requirements

Bachelor's Degree Aviation maintenance or related curriculum or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 5 years combined experience. A&P (FAA Airframe and Powerplant) license preferred.

Position Purpose:

The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. The FSR, working with minimal supervision, is responsible for facilitating comprehensive, professional, and timely solutions to customer's technical issues/needs.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

Technical expert that primarily provides customer Aircraft On Ground (AOG) & non-AOG Support in person, or via phone/email. During AOGs, assesses and identifies local operator's technical abilities to support transient GAC aircraft and coordinates support between TechOps, FAST, vendor's reps, and customer. Subject Matter Expert (SME) in local customs/traditions to help resolve technical support events.
Work with Customer Operational Readiness (COR) to ensure a smooth transition of EIS deliveries by supporting COR briefings and addressing all issues and discrepancies associated with new aircraft operations.
Technical liaison between Gulfstream and customer, maintaining clear communications of aircraft support status during events. Escalates sensitive customer technical issues/complaints to GAC Management facilitating mutually beneficial resolutions. Face to Face interactions with operators on technical issues and support events in region.
Regional contact for obtaining technical support from Gulfstream's Customer Support. Provide problem resolution support for all of Gulfstream product lines by organizing and managing logistics, resources and vendors to repair aircraft anywhere in the world on any day and at any time.
Provide guidance to customers on complex technical tasks and the proper installation, service, repair, replacement, modification and maintenance of equipment and/or systems which are part of or are used in conjunction with all company products.
Technical data gathering/communication including: Service Fleet Status squawks for technical event troubleshooting actions & details; Operational difficulties and recommended changes to procedures or systems; Submit Abnormal Situation Reports (ASR) when scheduled passenger trips are impacted due to significant incidents, accidents and operational events; Technical information related to maintenance and operational problems for correction and resolution; Coordinates non-technical requests and escalations to Account Managers or responsible business units.
Responsible for developing skills and experience associated with the responsibilities of a Sr Field Service Representative.
Provide the Operations Manager with timely and accurate reports regarding any significant issues, events and changes to assigned area customers, as well as, recommendations for authoring, maintaining, and editing Field Service Departmental Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.

Perform other duties as assigned.

Other Requirements:

A & P license and 4 years of related aircraft experience in addition to 5 years combined experience in following area(s) may offset the Bachelor degree: GAC FSR, GAC EIS Rep, TechOps Specialist, Technician whom maintain/repair one or more GAC A/C including scheduled or unscheduled maintenance, AOG, logistics, and routine servicing.
Formal maintenance training on all in-production Gulfstream model aircraft highly desirable.
Use/apply technical data (manuals, drawings, schematics, etc.).
Integrated digital avionics and electrical systems maintenance and diagnostics experience is highly desirable.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 233019

Category: Service Center

Percentage of Travel: Up to 75%

Shift: First

Employment Type: Full-time

Posting End Date: 06/22/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Legal Information | Site Utilities | Contacts | Sitemap

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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Nearest Major Market: Savannah

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FAQs About Field Service Representative - Italy Jobs at Gulfstream Aerospace Corporation

What is the work location for this position at Gulfstream Aerospace Corporation?

This job at Gulfstream Aerospace Corporation is located in Savannah, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Gulfstream Aerospace Corporation?

Employer has not shared pay details for this role.

What employment applies to this position at Gulfstream Aerospace Corporation?

Gulfstream Aerospace Corporation lists this role as a Full-time position.

What experience level is required for this role at Gulfstream Aerospace Corporation?

Gulfstream Aerospace Corporation is looking for a candidate with "Senior-level" experience level.

Does Gulfstream Aerospace Corporation allow remote work for this role?

Yes, this position at Gulfstream Aerospace Corporation supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Gulfstream Aerospace Corporation for this role?

Gulfstream Aerospace Corporation offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Gulfstream Aerospace Corporation?

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