Field Service Representative (Fsr) (5022) (Ts/Sci) (Camp Smith, HI)

We are seeking a mid-level Field Service Support Engineer to support the Segmented Enterprise Mission Environment (SEME) in a government-provided commercial cloud environment. This role supports a Theater Special Operations Command (TSOC) function aligned to Combatant Command operations and is fully disconnected from the SIE and DoDIN. This position is intended for a well-rounded IT professional with solid hands-on experience across systems, networking, and cloud-enabled environments-capable of operating independently day-to-day while knowing when to escalate. This is not a senior architect role and not entry-level.

Responsibilities & Essential Duties

Field & Mission Support

• Serve as a technical expert providing mission-oriented support to SOF users
• Act as a primary point of contact for SEME field service support
• Provide technical input, coordination, and information sharing across supported teams Systems, Network & Application Support
• Provide Tier 1 and Tier 2 SEME administrative support
• Diagnose and resolve complex software, hardware, and network issues
• Perform root cause analysis and system-level troubleshooting
• Collaborate with internal engineering teams or vendors for resolution as required Environment Sustainment & Security
• Support sustainment of SEME architecture, tools, and configurations
• Assist with configuration management, access control, and user provisioning
• Support ATO and NSA artifacts and compliance activities
• Grant and manage role-based access for TSOCs and supported components

Training & User Enablement

• Provide tenant administrative support
• Deliver New Equipment Training (NET) and train-the-trainer support
• Provide Shadow View analytic assistance and operational user guidance
• Work with Tier 1 support to reduce recurring issues and improve service delivery

Required Skills and Experience

• Active TS/SCI clearance
• Must be willing to travel 25-45% annual
• Must have active U.S. Passport
• 4-8 years of relevant IT experience in operational, enterprise, or mission environments
• Security+ required (DoD 8570 IAT Level II compliant)
• VPN Support, basic cloud knowledge (must get Azure AZ-104 within first 6 months of start date)
• Strong experience supporting Windows and/or Linux systems
• Working knowledge of networking fundamentals (routing, switching, TCP/IP, troubleshooting)
• Experience supporting users in operational, high-tempo, or forward environments
• Ability to work independently with minimal supervision

Desired Qualifications

• Network+ or CCNA
• AZ-104 (Azure Administrator Associate) or equivalent cloud experience
• Experience supporting SOF, TSOCs, or Combatant Commands
• Familiarity with TAK, COMPASS, or TRAX (nice-to-have, not required)
• Prior experience supporting systems requiring ATO compliance

Application Deadline: March 30, 2026

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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$135,000-$165,000 USD

At SMX, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).