Field Service Tech IV (On-Site)

HEPCO, Inc.Westminster, CO

$36 - $41 / hour

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Overview

Compensation

$36-$41/hour

Job Description

Our client is seeking an experienced Field Service Technician IV to provide on-site and remote IT support in a fast-paced environment. This role supports a diverse user base, including executive-level staff, and requires strong technical troubleshooting skills and a high level of customer service.

This is a hands-on role supporting hardware, software, networking, and end-user systems.

Provide technical support to local and remote users for hardware, software, and network issues
Perform root cause analysis and resolve or escalate issues as needed
Support conference rooms and audio/visual systems
Provide high-level support to executive leadership
Manage moves, adds, and changes for end-user hardware
Configure new systems and support workstation upgrades/replacements
Support mobile devices and VoIP phones
Troubleshoot printer issues
Track and document work in ticketing systems
Create and update knowledge base documentation
Provide occasional after-hours support as needed

Required Skills:

CompTIA Security+
Windows 10/11 support
Microsoft applications and MS365 including Teams, Intune, and OneDrive
Active Directory experience
SCCM for software deployment
VPN troubleshooting
ServiceNow or similar ticketing systems
Remote support tools

Qualifications:

High School diploma and 4+ years of relevant experience
Experience supporting C-Suite executives
Strong troubleshooting and problem-solving skills
Ability to work independently and within a team
Ability to travel between local sites

Requirements:

Must be eligible to obtain and maintain a Top Secret/SCI clearance

Benefits:

Health Insurance
401k

Pay Range: $36.00 - $41.00 per hour (Depending on experience and qualifications)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

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FAQs About Field Service Tech IV (On-Site) Jobs at HEPCO, Inc.

What is the work location for this position at HEPCO, Inc.?

This job at HEPCO, Inc. is located in Westminster, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at HEPCO, Inc.?

Candidates can expect a pay range of $36–$41 per hour for this role.

What employment applies to this position at HEPCO, Inc.?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at HEPCO, Inc.?

You can apply for this role at HEPCO, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.