Field Service Tech IV

Title: Field Service Technician IV• Location: Westminster, CO• Duration: 6 Months• Max Pay Rate: $38.42

About the Role

We are seeking an experienced Field Service Technician IV to provide on‑site IT support across multiple local sites. This position involves supporting a diverse user base, including both local and remote employees, and delivering high‑quality technical assistance in a fast‑paced environment.

Key Responsibilities

• Provide technical support for hardware, software, and networking issues for both local and remote users.
• Perform root‑cause analysis and resolve issues or escalate appropriately.
• Deliver A/V support for conference rooms and meeting spaces.
• Provide high‑touch support to executive‑level end users.
• Manage end‑user hardware moves, adds, and changes.
• Configure new systems and support workstation refresh cycles.
• Support mobile devices, VoIP phones, printers, and VPN connectivity.
• Ensure timely resolution of tickets according to SLAs.
• Document work performed within the ticketing system.
• Create and update Knowledge Base articles as needed.
• Provide occasional after‑hours or surge-support when required.
• Travel between multiple local sites as necessary.

Required Skills

• CompTIA Security+ certification
• Experience supporting senior/executive leadership
• Ability to work independently or within a team
• Strong proficiency with:
• • Windows 11 OS
  • Microsoft 365 (Teams, Intune, OneDrive)
  • Remote support tools
  • Online ticketing systems (e.g., ServiceNow)
  • Active Directory
  • SCCM for software deployment
• Basic networking troubleshooting skills
• Experience resolving VPN issues
• Experience imaging laptops and joining systems to domains
• Excellent verbal and written communication skills
• Strong customer service mindset

Experience Requirements

• High School diploma and 4+ years of IT support experience (or equivalent).
• Must be able to obtain and maintain a Top Secret/SCI clearance.
• Demonstrated experience in end‑user support across Windows 10/11 environments.
• Experience supporting mobile devices and remote users.
• Ability to work effectively in a collaborative team environment.
• Must be able to travel between local sites as needed.

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