Field Service Technician

Analogic CorpLihue, HI

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Paid Vacation

Parental and Family Leave

Job Description

Summary

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager of Security Field Service. This position will cover This position will cover Lihue Airport, Hawaii and surrounding areas.

Why should you join the Analogic team?

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com

The purpose of the Field Service Technician role at Analogic is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Your Primary Responsibilities: as Field Service Technician

Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
Document and produce timely and detailed service reports.
A willingness to exceed company and customer requirements.
Responsive to customer needs and building a positive relationship.
Ensure all tools and calibrated equipment are properly maintained at all times.
Meet daily service needs at assigned sites and locations
Ability to plan and perform repairs and preventative maintenance independently in the field.
Able to schedule work based on field needs

Basic Qualifications for Field Service Technician:

High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair
Exceptional at managing time and able to complete assigned small field projects
Technically savvy; innovative, quick to learn and adapt to new technology
Professional demeanor and customer focused.
Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers
Flexible and open to a fluid schedule and working environment.
Must pass a criminal background check, drug test, pre-employment physical, and credit check
Ability to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details).
Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
Must be able to work overtime and variable hours as required by business needs.

Preferred Qualifications:

Certified trade training

Benefits:

401K with company match vested immediately
HSA/FSA match
8 weeks paid parental leave
Healthcare for now and healthcare as your family and health change
Continuous Education Pathways
You will be joining a passionate, driven and diverse global team!

To learn more about our culture please visit: https://www.analogic.com/careers/

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FAQs About Field Service Technician Jobs at Analogic Corp

What is the work location for this position at Analogic Corp?

This job at Analogic Corp is located in Lihue, HI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Analogic Corp?

Employer has not shared pay details for this role.

What employment applies to this position at Analogic Corp?

Analogic Corp lists this role as a Full-time position.

What experience level is required for this role at Analogic Corp?

Analogic Corp is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Analogic Corp?

You can apply for this role at Analogic Corp either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.