Field Service Technician

BE PART OF A MANUFACTURER LIKE NO OTHER.When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!Job Title: Field Service TechnicianDepartment: ServiceFLSA Status: Non-Exempt Summary Under direct supervision of the Service Manager, the Field Service Technician will perform new equipment installations, preventive maintenance, troubleshooting, and emergency repair of BLM equipment at the customer site. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship. Essential Functions The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.• Supports the sales staff in servicing BLM equipment• Installations of new equipment at customer sites• Performs preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site• Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future• Maintains excellent customer service and customer satisfaction• Demonstrate applicable BLM GROUP software capabilities to the customer• Prepares time sheets, service reports and installation forms, timely and accurately• Accurately tracks expenses and completes expense reports in a timely manner• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines• Communicate with other departments as necessary• Ability to work overtime as required by workload and customer necessity• Ability to travel up to 100% as assigned by management• Other duties as assigned by management Qualifications • High School Diploma required, Associate Degree in a technical discipline is preferred or comparable military experience• 2 - 4 years of experience in a similar technical position• At least one year of experience in a customer service role• BLM accepts candidates with Trumpf laser machine experience, Amada Laser, Mazak laser and other similar laser machinery experience Licensing/Certifications • A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years Knowledge, Skills, and other Abilities • Proficiency in Microsoft Office (Word, Excel, Outlook)• Able to effectively use the Internet• Ability to understand and use I/O structure for technical trouble shooting purposes• Ability to effectively utilize electric/electronic test/measurement equipment• Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results• Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media• Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues• Ability to communicate technical issues as well as the steps taken to resolve those issues with the BLM corporate office• Proven customer service skills with a primary focus on customer relationships• Highly organized• Excellent verbal and written comm