Field Service Technician

Position Title: Field Service Technician

Target Experience:

Department: Sales

Location: Trafford, PA

About Us

Cleaveland/Price specializes in the design and manufacture of high voltage disconnect switches and switch automation products. The products that we offer are unique in design, and some include patented features. Products have been developed and tested in accordance with IEEE, ANSI, and NEMA standards for high voltage equipment. They are primarily used by investor-owned and public electric utilities and large industrial operations in substation, distribution, transmission, and generation applications.

All company operations take place in a modern 218,300 sq. ft. multi-site facility situated on 20 acres east of Trafford, PA. The facility houses virtually all resources for product realization, including engineering, supply chain, parts fabrication, electro-mechanical assembly, and testing. Fabrication capabilities include laser and plasma cutting, CNC machining, CNC punching, and automated bending and forming. The company also utilizes specialized processes, such as MIG and TIG welding, friction welding, silver and tin electroplating, and silver brazing.

Cleaveland/Price's employee-focused culture plays an important role in being recognized by the Pittsburgh Post-Gazette as being a Top Workplace in the Pittsburgh region. The company is driven by the caring people that we employ: the heart and soul of the Cleaveland/Price product line.

Your Goal

As a Field Service Technician at Cleaveland/Price, you'll be entrusted with the critical tasks of installing, repairing, and troubleshooting our products in various field environments. Your role isn't just about technical proficiency; it's also about fostering positive and successful relationships with our valued customers. When you're not on-site, you'll be contributing to our manufacturing processes, providing essential production support. This includes ensuring proper training, adhering to safety protocols, and upholding quality standards for all assigned tasks. Your versatility and dedication will play a crucial role in maintaining our reputation for excellence both in the field and within our manufacturing operations.

Your Responsibilities

• Installs, maintains, and/or repairs Cleaveland/Price products in the field.
• Routinely works near high-voltage electricity, exercising safety and extreme caution at all times.
• Operates power equipment and machinery when installing, maintaining and/or repairing products.
• Identifies efficient solutions to successfully troubleshoot unexpected problems in the field.
• Practices and ensures the highest standards of quality and safety.
• Quickly and accurately troubleshoots varying customer issues by phone or in person.
• Professionally communicates with customers, salespersons, engineers, linesmen, and all others.
• Provides timely and accurate updates to the customer and ensures the appropriate representatives of the company (i.e. FS Supervisor) are kept informed of work needs and progress.
• Prepares and submits professional, accurate and thorough trip and expense reports.
• Occasionally trains or oversees field contractors assisting with or learning installation to ensure work is being done safely, accurately and to industry and company standards.
• Ensures work practices are compliant with all OSHA and ISO standards.
• Follows all company and job-specific safety rules and regulations.
• Performs other related duties as assigned.