Field Service Technician - Italy

Chi siamo

ENOVIS

Enovis Corporation (NYSE: ENOV) è un'azienda in crescita nel settore delle tecnologie mediche orientata all'innovazione e dedicata allo sviluppo di soluzioni clinicamente differenziate che migliorano in modo misurabile i risultati dei pazienti e trasformano i flussi di lavoro. Grazie a una cultura del miglioramento continuo, al talento globale e all'innovazione, l'ampia gamma di prodotti, servizi e tecnologie integrate dell'azienda alimenta stili di vita attivi in ortopedia e non solo. Per ulteriori informazioni su Enovis, visitare il sito www.enovis.com.

Who We Are

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

Di cosa ti occuperai | What You'll Do

We are currently seeking a field service technician to join our Italian team.

The Enovis repair and service team provides medical equipment service and support to direct customers and to partners worldwide. The field service technician in Italy coordinates various tasks such as troubleshooting and repairs, service contracts, preventive maintenance, devices loaner and hotline technical support for the country. The field service technician will be part of the international repair and service team (about 30 people located in other 8 countries) and will report to the Repair and Service Manager based in France.

The Service Technician will be part of the local team and will be supporting sales team and will be performing visits to customers and repairs of products in the workshop or at customer places (Hospital, Medical centers, etc.)

The main targets of this position are to develop aftersales activities in the region and achieve customer satisfaction.

Key Responsibilities:

• Plan, schedule and perform visits to customers

• Provide technical support and respond to customer request for medical devices

• Ensure a high level of customer satisfaction provided for the service and support to all products

• Support the team to manage all responsibilities, including compliance and documentation requirements

• Perform failure finding on returned devices or on site repairs

• Perform mechanical/electrical repairs and functional testing

• Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents is needed (customer reports, delivery documents)

• Manage the spare parts inventory for Italy

• Assist the sales team on request and documentation preparation for QA

• Cooperate with the hotline support and customer service teams

• Support on analysis reports and provide monthly KPIs

• Perform others duties assigned as needed

Requirements :

• Technical education

• Good level of English is mandatory

• Capability to troubleshoot, test, repair, and service medical devices

• Ability to work on own initiative with minimal supervision

• Good organizational skills to work on multi-tasks with sense of urgency

• Good analytical, communication and reporting skills

• Experience with diagnostic tools and with basic hand and power tools

• Awareness of electrical and mechanical health and safety issues and rules

• Self-organized, problem-solving, attentive, motivated and team oriented

Field based from Milan, where the Italian team is located. 50% at the workshop/50% travelling.

Frequent travel in Italy - 50% of the time. Some international travel will also be required (infrequent)

Must be willing and able to travel overnight.

What We Offer:

• Permanent employment contract

• Technical training and ongoing professional development

• Inclusion in a dynamic team with technical and scientific support

Dichiarazione di pari opportunità

Enovis si impegna a garantire pari opportunità di lavoro a tutti. Le decisioni relative all'assunzione si basano esclusivamente sul merito, sulle qualifiche e sulle esigenze aziendali. Applichiamo una politica di parità di trattamento per tutti i dipendenti e i candidati, senza discriminazioni basate su razza, colore della pelle, religione, nazionalità, sesso, orientamento sessuale, identità di genere, età, status di veterano, disabilità o qualsiasi altra caratteristica non correlata alle qualifiche o alle prestazioni lavorative di una persona. Questo impegno si estende a tutti gli aspetti dell'occupazione, tra cui reclutamento, assunzione, assegnazione dei compiti, retribuzione, formazione, promozione, retrocessione, trasferimenti, licenziamenti, provvedimenti disciplinari e cessazione del rapporto di lavoro, nonché a tutti gli altri termini e condizioni di impiego.

EOE AA M/F/VET/Disability Statement

At Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person's qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.