Field Service Technician
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$25+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Field Service Technician – Industrial Woodworking MachineryCompany: Felder Group USALocation: New Castle, DESchedule: Full-time | Monday–Friday (occasional weekends as needed) | 8:00 AM–5:00 PM (field hours may vary)Work Type: In-office and field-basedCompensationHourly pay starting at $25/hr, with higher compensation available based on experience and technical background.Additional earning potential through:
- Overtime opportunities
- Per diem for field assignments
- Performance incentives
- Paid travel time at full hourly rate
- Install, troubleshoot, and repair industrial woodworking machinery at customer sites (residential and commercial)
- Diagnose mechanical, electrical, and operational machine issues independently
- Document service work, parts usage, and findings accurately and promptly
- Communicate service needs, parts requirements, and job status to customers and internal teams
- Recommend appropriate spare parts and service solutions as needed
- Participate in trade shows and customer-facing technical events
- Provide technical support via phone, email, and video
- Support machine demonstrations with sales representatives
- Assist with showroom and warehouse setup, machine preparation, and equipment service
- Support general organization and upkeep of shop and showroom areas
- Coordinate with Service Planners regarding scheduling, travel, and service assignments
- Experience in field service, mechanical repair, electrical systems, or technical support
- Strong troubleshooting and diagnostic skills
- Ability to work independently in field environments
- Excellent communication skills (verbal and written)
- Basic computer proficiency (email, Microsoft Office, service systems)
- Valid driver’s license
- Ability to lift 50 lbs and work in physical environments
- Willingness to travel and stay overnight when required
- Experience with woodworking machinery or industrial machinery service
- Familiarity with service ticketing or helpdesk systems
- Experience recommending or selling replacement parts
- Electro-mechanical or industrial maintenance background
- Health, dental, and vision insurance
- Retirement plan
- Paid vacation, sick time, and holidays
- Paid training (domestic and international opportunities)
- Company-provided tools, laptop, and cell phone
- Company vehicle for local assignments
- Per diem for field assignments
- Paid travel time at full hourly rate
- Overtime opportunities
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FAQs About Field Service Technician Jobs at Felder Group USA
What is the work location for this position at Felder Group USA?
This job at Felder Group USA is located in New Castle, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Felder Group USA?
Candidates can expect a pay range of $25 (per hour).
What employment applies to this position at Felder Group USA?
Felder Group USA lists this role as a Full-time position.
What experience level is required for this role at Felder Group USA?
Felder Group USA is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Felder Group USA for this role?
Felder Group USA offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Felder Group USA?
You can apply for this role at Felder Group USA either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.