Field Service Technician, Prepress

Who are we:

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Are you looking for a challenge? That's what we offer!

Field Service Technician - Prepress

Location: Appleton WI, Fond Du Lac WI, Green Bay WI and Milwakuee WI

What we are looking for:

Perform installation, maintenance, troubleshooting and repairs for Prepress equipment including Computer-to-Plate, Processors, Computers and associated Software products.

What you will do:

• Understanding of electronics and electronic systems
• Strong mechanical skills and aptitude
• Knowledge of computers and networking
• Experience with Prepress Print Production software and hardware desirable
• Experience with MS Windows Server and MAC OS beneficial
• Excellent troubleshooting and problem-solving skills
• Strong customer relations and communications skills
• Able to manage multiple high-priority action items
• Proven skills in handling customers in high pressure situations
• Demonstrated ability to solve complex technical problems
• Ability to work independently with minimal supervision, and as part of a team
• Must be able to travel as needed, up to 75% of the time

Requirements:

• Experience working on printing or similar equipment preferably Heidelberg equipment or similar
• Electrical background
• Experience using Microsoft Office Suite
• Computer/tech savvy and customer service skills
• Like working with your hands and have a mechanical aptitude

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.