Field Support Engineer

Field Support Engineer

Ketchikan, AK 99901 (Onsite)

7 to 10 years of exp

Rate : $40/hr or salary : $70,000 per annum

Key Responsibilities

• Create, test, maintain, update, and support standard Windows desktop and laptop images.
• Review and develop standardized endpoint images aligned with enterprise standards and approved configurations.
• Deploy operating system images to desktops and laptops using approved enterprise image deployment processes.
• Validate image functionality, application compatibility, security controls, and operating system configurations prior to deployment.
• Support device provisioning, configuration, software installation, and operating system deployment activities.
• Create and maintain image documentation, build procedures, testing results, and release records.
• Support hardware refresh, replacement, migration, deployment, and re-imaging activities.
• Coordinate with application owners and support teams to ensure software packages are compatible with standard desktop images.
• Test and certify image updates, patches, drivers, and software releases before production deployment.
• Maintain image versions and support release management activities for desktop image updates.
• Ensure all image configurations comply with customer security, operational, and configuration management standards.

Required Skills

• Strong experience in Windows desktop and laptop imaging.
• Experience creating, maintaining, testing, and deploying enterprise desktop images.
• Experience with OS deployment, image refresh, and device provisioning activities.
• Knowledge of desktop application packaging and software deployment concepts.
• Experience supporting enterprise endpoint standards, configurations, and lifecycle management.
• Strong troubleshooting, documentation, and communication skills.

The pay range for this role is $65,000 - $70,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com."