Finance Manager, Customer Outcomes

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

About the role:

Ironclad is hiring a Finance Manager to support our Customer Outcomes organization, partnering with leaders across Professional Services, Customer Success, Customer Support, Sales Engineering, and Technical Services. This role sits within the Finance organization under the CFO and reports to the Senior Director of GTM Finance. You will serve as a key business partner to Customer Outcomes leadership, helping guide investment decisions, improve operational efficiency, and provide financial insights that support customer adoption, growth, retention, and long-term value.

As Ironclad continues to scale from a strong mid-market foundation into the enterprise, you will help guide GTM investment strategy, support complex sales motions, and enable our next stage of growth through strong financial modeling, analysis, and operational rigor.

What you'll be doing:

• Own financial planning and forecasting for the Customer Outcomes organization, including headcount planning, operating expenses and budget-to-actuals performance.

• Own financial analysis and reporting for the Professional Services P&L, including forecasting services bookings, revenue, utilization, and delivery capacity.

• Lead monthly forecasts and support annual planning and long-range planning for Customer Outcomes functions.

• Partner with Corporate Finance on company forecasting and reporting related to Customer Outcomes investments.

• Act as a trusted finance partner to Professional Services, Customer Success, Customer Support, Sales Engineering, and Technical Services leadership.

• Provide data-driven insights to support resource allocation, investment prioritization, and operational efficiency.

• Collaborate with cross-functional partners including Operations, Analytics, and People teams on headcount planning and organizational scaling.

• Develop reporting and dashboards that provide visibility into key operational and financial drivers across the Customer Outcomes organization.

• Support analysis of customer lifecycle economics including adoption, retention, expansion, and cost-to-serve.

• Build financial models to evaluate investment opportunities, capacity planning, and efficiency improvements across post-sales teams.

• Identify opportunities to improve planning processes, data governance, and financial systems as Ironclad continues to scale.

What we're looking for:

• 6+ years of experience in strategic finance, FP&A, consulting, or investment banking, ideally with direct experience supporting GTM teams in high-growth SaaS businesses.

• Strong understanding of SaaS business models and metrics, including ARR, professional services, retention, expansion, and customer lifecycle economics.

• Demonstrated ability to influence senior leaders and partner cross-functionally with GTM, RevOps, and Finance stakeholders.

• Advanced financial modeling skills and experience building robust reporting frameworks that support scalable growth.

• Proficiency in Excel and experience with financial planning systems such as Anaplan, Adaptive Insights, or Planful; working knowledge of Salesforce, NetSuite, and BI tools (Looker, Tableau, Power BI) is a plus.

• Bachelor's degree in Finance, Accounting, Economics, or a related field; MBA preferred.

Base Salary Range: $130,000.00 - $165,000.00

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available

• Market-leading leave policies, including gender-neutral parental leave and compassionate leave

• Family forming support through Maven for you and your partner

• Paid time off - take the time you need, when you need it

• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use

• Mental health support through Modern Health, including therapy, coaching, and digital tools

• Pre-tax commuter benefits (US Employees)

• 401(k) plan with Fidelity with employer match (US Employees)

• Regular team events to connect, recharge, and have fun

• And most importantly: the opportunity to help build the company you want to work at

UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.