Financial Counselor (Medical Office)

Carolina Oncology Specialists has been caring for patients in Catawba County since 1983, offering patients high quality, personalized healthcare close to their own home so patients and caregivers don’t have to travel far for excellent care. Our patients experience the convenience of in-clinic chemotherapy treatments, as well as the treatment and management of blood disorders.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Position Summary

The Financial Counselor supports patients by explaining insurance benefits, estimating out-of-pocket costs, and arranging payment options. This role acts as a bridge between patients, providers, and billing staff to ensure patients understand their financial responsibility and feel supported throughout their care.

Key Responsibilities

• Meet with patients (in person or by phone) to review insurance coverage, benefits, and eligibility, providing a clear explanation of patient’s out of pocket expenses
• Verify insurance information and confirm appropriate referrals/authorizations are in place
• Provide accurate cost estimates for procedures, treatments, and services
• Explain payment policies, billing processes, and financial responsibility in a clear, compassionate manner
• Assist patients with payment plans, financial assistance programs, etc.
• Collect treatment deposits and set up payment arrangements according to office policy
• Coordinate with billing, coding, and clinical staff to resolve coverage or billing issues
• Document all patient interactions accurately in the practice management system
• Maintain patient confidentiality and comply with HIPAA and regulatory requirements
• Stay up to date on insurance guidelines, payer rules, and healthcare regulations

Required Qualifications

• High school diploma or equivalent (Associate’s degree preferred)
• 1–3 years of experience in a medical office, healthcare billing, insurance verification, or financial counseling role
• Strong understanding of insurance plans in the state of North Carolina
• Excellent communication and customer service skills
• Ability to explain complex financial information in an empathetic,  patient-friendly way
• Strong attention to detail and organizational skills
• Proficiency with EHR and practice management systems

Preferred Qualifications

• Experience in a specialty practice, oncology preferred
• Knowledge of revenue cycle processes and medical billing codes

Skills & Competencies

• Empathy and professionalism when working with patients
• Problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Time management and multitasking abilities

Work Environment

• Medical office or clinic setting
• Frequent interaction with patients, families, and insurance companies
• Sitting, standing, and computer work for extended periods