
Financial Expert
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Overview
Job Description
FINANCIAL EXPERTFull-Time | Utah First Credit Union | American Fork BranchWHO YOU AREAs a Financial Expert, you like people (a lot). You're like the human equivalent of a deep breath. Whether you're calming a frustrated member, celebrating a first auto loan, explaining a credit score in plain terms, or asking about a pet, people leave conversations with you feeling better than before.You're someone who:Finds purpose in improving people's financial lives
Is slow to judge and quick to problem-solveExplains things simply without talking down
Is detail-oriented, organized, and trustworthy (the trifecta)Brings energy to a team and makes work fun
Stays cool as a cucumber under pressureTHE DIFFERENCE YOU'LL MAKEAround here, fewer handoffs make for better experiences - which is why we don't have tellers and loan officers. We have Financial Experts. Instead of bouncing members from desk to desk like a hot potato, you'll build relationships with and guide them through their entire financial journey. One conversation can turn into a deposit, a loan, a plan, or all three! As a full-time (40 hours per week) Financial Expert, your day-to-day might involve:Helping people open accounts, navigate loans, and understand their options
Processing financial transactions, handling cash, and keeping things moving
Spotting opportunities to educate and connect members with products that can make their lives easier
Being the person in the room who makes finance feel less scary
Jumping in wherever you're needed, because that's what experts do!WHAT YOU BRINGA growth mindset
High school diploma or equivalent (18+)Customer service experience (a banking background is a bonus)Comfort handling cash and multitaskingA genuine interest in people and their stories
Fun at parties (optional, but preferred!)WHAT WE BRING$20-$22/hour to start, with incentive potential. Plus:Health insurance4 weeks of Paid Parental Leave for the birth of a child8 weeks Paid Pregnancy-Related Medical Leave15 PTO days + paid bank holidays
Tuition reimbursement to help you keep growing401(k) Ongoing training and growth opportunities
Awesome company events and traditionsWHAT MAKES EMPLOYEES STAY People who make it fun to come to work
Leadership that cares about you as a personA focus on helping those who've been turned away by banksA LITTLE ABOUT USUtah First started in 1935, helping people who couldn't get loans anywhere else - and nearly a century later, saying yes is still our thing! We're significant in the lives of our members, employees, and their communities, and we always put people over profits. Our team is obsessed with helping those with colorful credit histories access financial products with a figure-it-out attitude. That's where you come in!BECOME SOMEONE'S FAVORITE PART OF BANKINGApply now! It takes about five minutes. We promise we don't bite.
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