First Responder Print Specialist
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Compensation
$19-$21/hour
Job Description
In this dynamic role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area. Every day presents an opportunity to engage with customers, promptly respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience.
Roles and Responsibilities:
- Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests.
- Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations.
- Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs.
- Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization.
- Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly.
- Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution.
Qualifications Must Have:
- High School Diploma (or equivalent) with a passion for technical support and customer service excellence.
- Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support.
- Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware.
Qualifications Nice to Have:
- Additional education beyond high school diploma, further enhancing technical expertise and customer service skills.
- Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables.
If you're ready to be the catalyst for positive change in the world of print technology, we invite you to join our dynamic team and embark on a journey of continuous growth and innovation.
About Ricoh:Mission and VisionAt Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About First Responder Print Specialist Jobs at Ricoh
What is the work location for this position at Ricoh?
This job at Ricoh is located in Milwaukee, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Ricoh?
Candidates can expect a pay range of $19–$21 per hour for this role.
What employment applies to this position at Ricoh?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Ricoh?
You can apply for this role at Ricoh either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.