Fixed Operations Director | Commission Based - Tonkin Hillsboro Ford
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Overview
Job Description
If you're a proven Fixed Operations leader who knows how to drive profitability, elevate customer satisfaction, and build high-performing service and parts teams, Tonkin Hillsboro Ford offers the opportunity to lead one of the region's premier Ford dealerships. We're seeking a strategic, hands-on Fixed Operations Director who can take our service, parts, and customer experience operations to the next level while developing a culture of accountability, performance, and exceptional guest service.
The Fixed Operations Director is responsible for the overall leadership, performance, and profitability of the Service, Parts, and Warranty departments. This executive-level position works closely with dealership leadership to drive revenue growth, optimize operations, develop team members, and ensure an outstanding customer experience. The ideal candidate brings a strong track record of fixed operations success, deep automotive industry knowledge, and a passion for coaching teams to achieve exceptional results.
Why Join Tonkin Hillsboro Ford?
Lead a high-volume Ford dealership with a strong reputation in the market
Join one of the Pacific Northwest's most respected automotive groups
Competitive executive compensation package with substantial earning potential
Opportunity to influence dealership strategy and long-term growth
Work with an established team and manufacturer-supported training resources
Career advancement opportunities within a growing dealer organization
Strong leadership support and investment in operational excellence
Fixed Operations Director Job Responsibilities
Provide overall leadership and strategic direction for Service, Parts, and Warranty operations
Drive department profitability while maintaining exceptional customer satisfaction scores
Develop and execute plans to increase labor sales, parts sales, retention, and effective labor rates
Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement
Recruit, train, coach, and develop managers, advisors, technicians, and support staff
Ensure compliance with manufacturer standards, dealership policies, and regulatory requirements
Partner with dealership leadership to establish annual budgets and operational goals
Improve departmental efficiency, productivity, and customer retention initiatives
Oversee warranty administration and ensure accurate processing and reimbursement
Foster a culture centered on accountability, teamwork, employee development, and customer service excellence
Maintain strong relationships with Ford representatives and vendor partners
Implement best practices that improve profitability, workflow, and overall customer experience
Fixed Operations Director Benefits and Compensation
Compensation: $180,000 - $250,000 annually, based on experience, qualifications, and performance.
In addition to competitive pay, our benefits are designed to support you and your family…
Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
401(k) with Company Match
Generous Paid Time Off that begins accruing from Day 1
Exclusive employee pricing for you and your family on parts, service, and vehicles
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