Fl-Dbpr-Orlando-Ctmh-Compliance Officer

Compliance OfficerAssignment is approximately 4 months Position: Pay Rate: $38.14hr / Vendor Rate: $49.58hr ASSIGNMENT DURATION: Approximately 4 months WORK ENVIRONMENT: Professional office, business casual

Candidate ResponsibilitiesContact constituents/complainants to discuss the details of the complaints that are filed.Read state statute and compare with complaints to analyze the issue.Communicating with the public, so good customer service skills are a MUST.Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.Provide any resources or referrals, as appropriate.Send a written correspondence to the complainant once approved by the supervisor.Close the case out by adding the appropriate codes/activities/statues in Versa.Document the actions in the OnBase system.Candidate Required SkillsCommunicate verbally and in writing appropriately

Read and interpret Florida statutes

Previous experience working with the public in a professional work environment

Exceptional organizational skills

Commit to the project timeline

Required/Desired SkillsAbility to speak and understand English

• Required
• 0High school diploma
• Required
• 0Excellent written and oral communication with the public
• Required
• 0Ability to read and interpret Florida State Statues
• Required
• 1 - YearsExperience working with the public in a professional work environment
• Required
• 3 - YearsExperience working with the public and analyzing complaints
• Required
• 1 - YearsExperience using Versa
• Highly desired
• 0Experience using OnBase system
• Highly desired
• 0