Fleet Solutions Manager - Aftermarket

Company Overview

ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are driven to be the premier provider of material handling equipment and service. We believe that by investing in our people and technology, we create an exceptional customer experience, allowing us to focus on our customers and take action on improving our customers' business.

We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.

ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities. Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.

Job Summary

The Fleet Solutions Manager -- Aftermarket is responsible for driving the growth and adoption of MyInsights and MyToyota across the customer base, ensuring consistent and effective execution of Fleet Team responsibilities across all markets. The Fleet Solutions Manager will improve customer engagement and satisfaction through successful implementation and support of fleet technology.

General Duties and Responsibilities

• Lead and develop the ProLift Fleet Team, driving accountability, performance, and consistent execution across all markets
• Own and manage Toyota's MyInsights and MyToyota platforms, ensuring accurate data, strong system integrity, and increased customer adoption
• Oversee customer onboarding, implementation, and training, including setup of safety checklists, inspections, alerts, and reporting standards
• Provide customer-facing support for key accounts, including participation in implementations, business reviews, and resolution of complex issues
• Deliver fleet performance reporting and actionable insights, identifying opportunities related to safety, utilization, maintenance, and damage reduction
• Promote ProLift Toyota Material Handling's values, mission and purpose of "Helping People Carry the Load" to ensure we are customers', vendors' and associates' "Indispensable Partner".

Educational/Job Requirements

The ideal candidate will have a High School diploma or equivalent, five years of experience in fleet services, aftermarket operations, or a related field, prior leadership or people management experience. and display efficiency in Microsoft products such as Word, Outlook, and Excel. The Fleet Solutions Manager - Aftermarket communicates to customers, and sales staff, which requires excellent verbal and written communication skills with a particular emphasis on listening skills. The ideal candidate will protect the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.

The ProLift Team

Our associates have the opportunity for personal and professional growth as well as a long-term career. We have examples throughout our company of associates' advancements within the organization.

We value our associates and the work they do. ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.

What We Have to Offer

ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days!

We have a shared focus in helping our communities thrive. We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities.

Are you ready to make the best decision of your life and join the ProLift Toyota Material Handling team? Apply Now! We are looking forward to hearing from you!

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