Floating Customer Service Representative - Central Market Area
Penn Community BankDoylestown, Pennsylvania
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
Job description:
- Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
- Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
- Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending
- Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.
- Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns
- Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
- Provide outstanding customer service while exhibiting a professional demeanor at all times.
- Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
- Perform related duties as required.
Skills and Competencies
- Knowledge of Bank products and services
- Excellent customer service and communication skills
- Ability to interact well with Team Members and customers
- Strong in attention to details and accuracy
- Basic computer skills
- Ability to multi-task and remain organized
Education
- High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- Previous banking experience preferred
Penn community Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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FAQs About Floating Customer Service Representative - Central Market Area Jobs at Penn Community Bank
What is the work location for this position at Penn Community Bank?
This job at Penn Community Bank is located in Doylestown, Pennsylvania, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Penn Community Bank?
Employer has not shared pay details for this role.
What employment applies to this position at Penn Community Bank?
Penn Community Bank lists this role as a Full-time position.
What experience level is required for this role at Penn Community Bank?
Penn Community Bank is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Penn Community Bank?
You can apply for this role at Penn Community Bank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.