Floor Manager - Star Noodle

Star Noodle located on the ocean in Lahaina is now open at its new location on Front Street next door to its sister restaurant Aloha Mixed Plate. Star Noodle is an award-winning restaurant for over a decade offering fresh noodles, sake cocktails and Asian-inspired share plates. Star Noodle continues to be one of Maui's most popular eateries, as well as a great place to work with a fabulous view. We are seeking highly motivated and service-oriented staff to join our team! We offer a great working environment with excellent benefits to those who share our values, principles and the spirit of Aloha.

The Restaurant Floor Manager is responsible for every aspect of the guest's and staff's experience. Duties include training staff, greeting guests, resolving customer complaints, providing hands-on help to service teams, leading daily pre-shifts with staff, identify and maintain supply pars. Participate in staff and management meetings. Establishes and maintains good communication and relationships with staff. Know regular customers by name and track their preferences.

The ideal candidate for this position:

• Restaurant experience strongly preferred

• Has worked in a high-volume restaurant service environment

• Has an appreciation for and working knowledge of really good food

• Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results

• Has a reputation for excellent relationships with customers, vendors, floor and Kitchen staff

• Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success

• Has experience in the training and development of staff members

• Is self-directed and able to work independently, as well as be an integral member of the management team

• Has the ability to deliver a positive Experience to every customer.

• Can work holidays, weekends, events, and other peak periods of the restaurant

• Can work 40 hours a week

Performance Characteristics:

• Inspires enthusiasm!

• Organized

• Trains with effectiveness

Performance Expectations:

• The Restaurant Manager is responsible for every aspect of the guests’ and staff’s experience and reports to the Restaurant General Manager.

• Participate in training and performance reviews for service staff, following the standards set for the Hui and using the passport as a base guide

• Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and service levels

• Resolves any customer complaints that are “passed up” from staff and/or asks for help from the Restaurant General Manager or Corporate General Manager.

• Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams

• Greets guests and delivers positive experience to each

• Knows regulars by name and tracks their seating and dining preferences

• Passes all training requirements required of front-line staff positions within 6 months

• Helps Maintain inventory of service products, glassware, silver, uniforms, Bar inventory

• Leads service staff in cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures, coordinating with the Chef and cleaning crew

• Updates Point of Sale systems as needed

• Leads daily pre-shifts and attends monthly staff, management, hui and company meetings

• Establishes and maintains good communication and a positive working relationship with other leadership member within and outside of the Hui

Example of Job Tasks:

• Maintains Inventory/orders

• Assign duties, responsibilities and workstations to employees in accordance with work requirements

• Estimates ingredients and supplies required to maintain flexible pars – based on business demands

• Analyze operational problems such as waste, theft and over portioning and communicate/suggest procedures to alleviate these problems

• Maintain an updated study guide

• Recommend measure for improving work procedures and worker performance to increase service quality, efficiency and enhance job safety

• Creates weekly work schedules

We offer an excellent benefits package including medical, dental, vision, drug, 401(k) with up to 4% company match, PTO upon qualifying, flexible spending account, employee meals, discounts and much more!