Floral - Floral Manager

Job Title: Floral Manager

Primary Supervisor: Produce Manager

Status: Non-Exempt

Join our team at Broulim's as a Floral! We're seeking a creative and customer-focused individual to oversee our floral department and provide exceptional service to our customers. If you have a passion for flowers and enjoy creating beautiful arrangements, apply now!

Job Summary: As a Floral at Broulim's, you will be responsible for managing all aspects of the floral department, including ordering flowers, designing arrangements, and assisting customers with their floral needs. You will work closely with the store management team to ensure the department meets sales targets and delivers outstanding customer service.

Examples of Duties:

Create visually appealing floral arrangements for various occasions, including weddings, birthdays, and holidays.

Order flowers and floral supplies from vendors and maintain inventory levels to meet customer demand.

Arrange flowers in vases, bouquets, and other containers according to customer preferences and design standards.

Provide knowledgeable assistance to customers in selecting flowers, plants, and accessories for their needs.

Keep the floral department clean, organized, and well-stocked at all times, including maintaining proper storage and handling of flowers.

Monitor sales trends and customer feedback to identify opportunities for product improvement and promotions.

Work collaboratively with other departments to cross-promote floral products and enhance overall store sales.

Handle customer inquiries, complaints, and special orders with professionalism and efficiency.

Follow safety protocols and regulatory guidelines to ensure the proper handling and disposal of floral products.

Perform routine maintenance tasks, such as watering plants, trimming flowers, and cleaning floral equipment.

Knowledge:

Knowledge of different types of flowers, plants, and floral design techniques.

Understanding of floral industry trends, seasonal availability, and pricing factors.

Familiarity with basic principles of color theory, proportion, and balance in floral arrangements.

Skills:

Strong creativity and artistic ability to design unique and attractive floral arrangements.

Excellent customer service skills to interact with customers in a friendly and helpful manner.

Attention to detail and precision to ensure quality and consistency in floral designs.

Effective communication skills to convey information clearly and professionally to customers and colleagues.

Ability to work efficiently in a fast-paced environment and prioritize tasks to meet deadlines.

Abilities:

Ability to work independently with minimal supervision, as well as collaboratively as part of a team.

Flexibility to adapt to changing customer preferences and seasonal variations in flower availability.

Physical stamina and dexterity to stand for extended periods, lift and move heavy objects, and perform repetitive tasks.

Creative problem-solving skills to address customer requests and resolve issues effectively.

Minimum Qualifications:

High school diploma or equivalent.

Previous experience in floral design or a related field preferred.

Knowledge of basic computer applications, such as email and spreadsheet software.

Availability to work flexible hours, including evenings, weekends, and holidays, as needed.

Ability to obtain any required licenses or certifications for handling and selling floral products.