Founding AI Deployment Strategist, Post-Sales

About Dust

We're creating anew AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their work.

With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We already are a core part of their jobs.

We're at an exciting stage of our journey and growing fast. We're serving great customers like Cursor, Clay, Whatnot, and Persona, and aim to 5x our growth by the end of 2026.

Dust is a Sequoia-backed company with an experienced and determined team of optimists (coming from companies like Stripe and OpenAI) that likes to focus on users, getting great things done by shipping fast, and doesn’t take itself too seriously while doing so.

This Role

As an AI Deployment Strategist you'll drive transformational AI adoption for Dust customers. You’ll serve as a trusted product expert from first touch through scale, leading onboarding, training, and strategic enablement programs that translate business challenges into high-impact use cases with measurable outcomes.

As our first US-based AI Deployment Strategist, you’ll help shape a new product category from the ground up in a fast-paced environment where ownership and impact define success.

Responsibilities

• Lead the Customer Deployment Journey (first 60–90 days)

  • Partner with customers as a trusted advisor to define deployment goals aligned with business objectives

  • Design and deliver persona-specific enablement sessions, from first-time users to executive stakeholders

  • Identify and unlock high-impact use cases across customer organizations

  • Monitor adoption metrics and proactively remove blockers to accelerate value realization

• Drive Strategic Enablement Programs

  • Design scalable programs that connect customer goals with Dust’s product capabilities

  • Create high-quality educational content, including guides, playbooks, and learning materials that enable customer self-sufficiency

  • Build the foundation of Dust’s customer education platform from the ground up

  • Partner closely with Sales and Customer Success to refine deployment and handoff processes

• Product & Organizational Impact

  • Act as the voice of the customer, sharing insights that inform product development in a rapidly evolving GenAI landscape

  • Help build and scale Dust’s US operations by establishing best practices and repeatable processes

Requirements

• Proven impact developing and deploying successful digital adoption and education strategies in a rapidly evolving tech landscape

• Hands-on experience using AI products in a professional context

• Ability to absorb complex product knowledge and effectively communicate technical concepts to drive customer adoption and success.

• Curiosity, eagerness to learn, adaptability, and a flair for elegant solutions to first-of-a-kind problems.

• Robust prioritization and multitasking skills to operate with a high level of ownership and initiative alongside demanding users and in an emerging field.

• Excellent communication skills in English to effectively engaging with a diverse range of stakeholders, including C-levels.

• Prior experiences in consulting or in roles tasked with driving adoption, retention and expansion for customers, preferably in the SaaS industry.

You should still consider applying, even if you don’t strictly meet all the requirements above, as long as you have the desire and determination to apply your experience in the service of our users.

Benefits & Compensation

• Competitive compensation: $135,000 to $200,000 a year

• Significant equity package at a Sequoia-backed startup

• Health benefits for you and your dependents

• New MacBook Pro or Linux machine, monitor, keyboard, etc.

• Opportunity to travel to the EU multiple times a year

• Regular team events and off-sites

Location

We're prioritizing building our team with an in-person culture at our offices in Paris and San Francisco, because we value the magic that happens when talented people work closely together.

Why Dust

We're not building yet another enterprise SaaS tool. We’re creating an AI OS that will fundamentally change how companies operate. We believe existing AI models are powerful enough to have a tremendous impact on the world (and will keep getting better). The key is building the infrastructure so they have the right context, and building the best interfaces for humans to interact with them.

We have the unique opportunity to explore and shape the way humans interact with machines while building a product we use ourselves every day.

If you're excited about crafting products that reinvent B2B software and want to join a team that combines the best of startup culture with the backing of top-tier investors, we'd love to talk.

👋 Even if you don't check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we're more interested in your potential and passion than a perfect match to our checklist.

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Learn how we think and work.

• Our product constitution: a story about our mission

• Agents at Work - Latent Space podcast with our cofounder, Stanislas Polu (2024)

• LLMs reasoning and agentic capabilities over time - dotAI podcast with Stanislas Polu (2024)