Founding Support Engineer

talentplutoNew York, NY

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Hybrid remote

Job Description

Location: New York, NY

Work Model: Hybrid / flexible

Industry: AI security & infrastructure (Model Context Protocol)

Compensation: ~$180K base, plus performance bonus

About the Company

Our partner is an early-stage, fast-scaling startup building security infrastructure for the Model Context Protocol, protecting enterprises from data leaks as they adopt AI agents. Founded less than a year ago, they already have a multi-million-dollar pipeline, a deeply technical product, and backing from top-tier investors. The bar is high, the pace is fast, and the problems are genuinely hard.

The Opportunity

As the Founding Support Engineer, you will build the support function from scratch for enterprise customers deploying AI infrastructure. You will sit at the intersection of engineering and customers, debugging hard technical problems, defining how support runs, and making enterprise customers successful post-sale.

This is a technical, customer-facing seat for someone who is both an excellent engineer and genuinely comfortable in front of people. You will join an established, professional team rather than a first-engineer situation, with rapid advancement and leadership possible within 6-12 months.

Responsibilities

Own technical support for enterprise customers deploying the product, async and over Slack/Teams
Debug issues across Python/TypeScript, PostgreSQL, HTTP requests, and Kubernetes pod logs
Troubleshoot enterprise identity (SSO, SCIM, OAuth) and cloud infrastructure, primarily AWS (EKS/ECS, CloudWatch, VPCs)
Define SLAs, triage workflows, and escalation paths from zero to one
Serve as the technical bridge between customers and the engineering team
Build support tooling and documentation that reduce ticket volume over time

Requirements

4-6 years as an engineer, support engineer, solutions engineer, or developer success advocate; exceptional candidates with less experience considered
Strong technical depth in enterprise infrastructure and AI systems, with experience supporting large enterprises
Strong computer science or statistics foundation
Startup or consulting background with real time in front of customers
AI-native: uses MCPs and AI tools daily, with excellent written communication and a customer-first mindset
Consistent tenure without a pattern of short stints
Bonus: hands-on MCP or agent tool-calling in production, or security-critical / compliance-driven enterprise deployments

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FAQs About Founding Support Engineer Jobs at talentpluto

What is the work location for this position at talentpluto?

This job at talentpluto is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at talentpluto?

Employer has not shared pay details for this role.

What employment applies to this position at talentpluto?

talentpluto lists this role as a Full-time position.

What experience level is required for this role at talentpluto?

talentpluto is looking for a candidate with "Senior-level" experience level.

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You can apply for this role at talentpluto either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.