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Franchise Business Coach

Surface Experts FranchisingSpokane, Washington

$90,000 - $100,000 / year

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Compensation
$90,000-$100,000/year
Benefits
Paid Vacation

Job Description

Responsive recruiter
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Paid time off
  • Wellness resources
*This role is based on the East Coast and is fully remoteSurface Experts is a rapidly growing franchise system with new franchises joining our system each month. We care about our people and want them to love where they work and who they work with. As our system grows, we’re looking for a business-minded Franchise Business Coach based on the East Coast to work directly with franchise owners, challenge their thinking, and drive meaningful business results. 
Job Summary
The Franchise Business Coach is a key partner to franchise owners and a primary connection to Surface Experts HQ. This role is focused on improving performance, driving accountability, and helping owners execute against clear business priorities. You’ll work closely with franchisees to strengthen sales, profitability, operations, and team performance while ensuring alignment with brand standards.
This is not a reactive support role. It’s a hands-on coaching position centered on execution, follow-through, and results.
Job Responsibilities
·       Coach franchise owners to improve financial performance, sales growth, and operational execution
·       Use KPIs and financials to assess performance, identify gaps, and drive action
·       Hold franchisees accountable to goals, commitments, and brand standards
·       Support owners across core business areas including sales, staffing, training, retention, and goal setting
·       Help franchisees consistently implement Surface Experts systems and processes
·       Ensure franchisee compliance with brand standards and address issues when needed
·       Identify trends across the system and share insights with senior leadership
·       Facilitate collaboration and sharing of best practices across franchisees
·       Problem-solve alongside owners and identify practical, scalable solutions
Job Requirements
·       5+ years of experience in franchise operations, small business ownership, or multi-unit management
·       Direct experience working within a franchise system (corporate, field support, or franchisee side)
·       Strong business and financial acumen
·       Proven experience coaching, advising, or leading others to measurable results
·       Ability to evaluate performance, prioritize issues, and drive accountability
·       Strong relationship and communication skills, including the ability to have tough conversations when needed
Job Details
Type: Full-time, permanent
Travel: 25–40% within the U.S.
Location: Remote / hybrid, must be based on the East Coast
HQ: Spokane, Washington
Compensation: $90,000–$100,000 base salary, plus bonus potential
Benefits: Paid holidays, vacation, and health benefits
Characteristics for Success
You’re practical, direct, and results-focused. You enjoy working with franchise owners, understand the realities of franchising, and know how to balance empathy with accountability. You’re comfortable in a growing system and energized by helping bring clarity, structure, and consistency as the brand scales.
Physical Requirements: 
·       Prolonged periods sitting at a desk and working on a computer.
·       Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device. 
·       No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required. 
·       The position is full-time and remote. 
·       The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.
Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at careers@surfaceexperts.com

This is a remote position.

Compensation: $90,000.00 - $100,000.00 per year

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.

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FAQs About Franchise Business Coach Jobs at Surface Experts Franchising

What is the work location for this position at Surface Experts Franchising?
This job at Surface Experts Franchising is located in Spokane, Washington, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Surface Experts Franchising?
Candidates can expect a pay range of $90,000 and $100,000 per year.
What employment applies to this position at Surface Experts Franchising?
Surface Experts Franchising lists this role as a Full-time position.
What experience level is required for this role at Surface Experts Franchising?
Surface Experts Franchising is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Surface Experts Franchising?
You can apply for this role at Surface Experts Franchising either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.