Fraud & Dispute Specialist

Centris Federal Credit UnionOmaha, NE

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

Position: Fraud & Dispute Specialist

Location: Headquarters (132nd & Pacific St.)

Department Hours: Hours may rotate between Monday - Friday, 7am to 6pm, and rotating Saturday's.

Summary:

Centris Federal Credit Union is dedicated to providing exceptional products/services to our valued customers. With a strong commitment to integrity and customer satisfaction, we strive to maintain a secure and trustworthy environment for our clients. Our Fraud & Disputes Specialist plays a critical role in our mission to be a trusted life-long financial partner. This position has primary responsibility to accurately research, process, and resolve reported Debit Card Dispute claims, serving as a specialist in Visa regulations, Regulation E provisions, and dispute rules for regional networks used by Centris FCU.

Responsibilities:

Investigate and research reported Debit Card Fraudulent Use Dispute and Purchase Dispute Claims
Process chargeback items through chargeback system and send the required chargeback documentation to the processor.
Resolve Dispute Claims in accordance with Regulation E, Visa Rules, and internal Centris policies.
Directly contact and effectively communicate with members, internal staff, merchants, other financials, or other resources to validate information and/or transactions to resolve Dispute Claims.
Participate in the creation and update of procedures accordingly with changes or implementation of new process or systems.
Maintain familiarity with ATM Networks and Visa rules, regulations, and operating procedures to ensure timely resolution of chargeback and potential chargeback items.
Provide support to internal and external resources for any requests for assistance regarding the Debit Card channel.
Perform additional duties to support operational functions within the Payments division, inclusive of (but not limited to): Card Operations, ATM Operations, Instant Issue Support, and Cash Advance Support.

Requirements:

Must have an Associate's degree in Accounting or equivalent work experience.
Must have two years' experience in a financial institution or card operations.
Must have at least one year of customer/member service experience (experience within a financial institution is preferred).
General knowledge of ATM/Debit card operations, in areas such as fraud prevention, Dispute Claim processing, Visa Processing Rules, and Regulation E preferred.

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FAQs About Fraud & Dispute Specialist Jobs at Centris Federal Credit Union

What is the work location for this position at Centris Federal Credit Union?

This job at Centris Federal Credit Union is located in Omaha, NE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Centris Federal Credit Union?

Employer has not shared pay details for this role.

What employment applies to this position at Centris Federal Credit Union?

Centris Federal Credit Union lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Centris Federal Credit Union?

Centris Federal Credit Union is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Centris Federal Credit Union?

You can apply for this role at Centris Federal Credit Union either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.