French Language Social Media Community Moderator

Social FactorFort Worth, TX

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

Benefits

Flexible/Unlimited PTO

Career Development

Job Description

Social Factor is looking for remote, French Language Social Media Community Moderator. The Language Community Moderator will be responsible for the review, removal and escalation of inappropriate content on assigned projects across social media platforms. The Language Community Moderator will be responsible for moderating in their respective languages as well as the potential to work in English-speaking projects where needed.

All qualified applicants will be asked to complete a Community Moderation & language assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of your English and specified language experience.

Language Community Moderator Requirements:

Native-level understanding of the French language
Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
Previous social media moderation knowledge & experience with the major social media platforms: FB, X, Instagram, LinkedIn, etc.is required.
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Flag, tag, escalate & moderate assigned customer social communities.
Manage high levels of inbound conversations, following workflow guidelines and KPI goals set per project in your respective native language(s).
Minimum of Windows 10 and macOS 12.X
Internet speed requirement of a minimum of 50 mbps

Qualifications:

Bachelor’s degree preferred - preferably in a related field (Communications, Journalism, Psychology, Media, Marketing)
Native-level understanding of respective language
Experience using online support platforms such as Hootsuite, Khoros, Sprout Social, Sprinklr a plus.
Flexible work/open availability schedule a plus (Weekends/holidays/evenings)
Excellent communication skills - creative, written and verbal
Previous experience working in Social Care, Social Media Moderation and/or Community Engagement a plus.

Social Factor is a social media moderation agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond.

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FAQs About French Language Social Media Community Moderator Jobs at Social Factor

What is the work location for this position at Social Factor?

This job at Social Factor is located in Fort Worth, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Social Factor?

Employer has not shared pay details for this role.

What employment applies to this position at Social Factor?

Social Factor lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Social Factor?

Social Factor is looking for a candidate with "Senior-level" experience level.

Does Social Factor allow remote work for this role?

Yes, this position at Social Factor supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Social Factor for this role?

Social Factor offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Social Factor?

You can apply for this role at Social Factor either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.