Front Desk/ Activity Desk Agent Parttime

Lodging DynamicsLaie, HI

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Job Description

Location:Courtyard Marriott Oahu North Shore

Currently Hiring for Full-Time Front Desk/Activity Desk Agent

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.

Life as a Front Desk/ Activity Desk Agent:

Books guest reservations and/or coordinates with reservation center
Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals
Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Answers and routes call as appropriate; takes guest messages with accuracy
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction

Activity Desk Associate - is responsible for promoting an exceptional overall customer experience, encouraging participation in rentals and tours, knowledgeable of Oahu North Shore and the Hawaiian Islands to include but not limited to:

- Pool deck, umbrellas, day beds, cabanas, lounge chairs, courtyard seating area (arrange, assemble, maintain cleanliness and ensure safety)

- Beach/pool towels (distribute, receive, launder, inventory)

- On-site games and rental items (organize, inventory, maintain cleanliness)

- Plan, schedule, coordinate tours and activities

- Organize correspondence and documentation

What we're looking for:

High school diploma; or 1-3 months related experience; or equivalent combination of education and experience
Good understanding of procedures and practices in the hospitality industry
Excellent written and verbal communication skills
Strong organizational and time management skills
The ability to provide exceptional customer service
Good leadership and training abilities

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

People-first culture
Travel discounts at hotel partners and franchises

Participation in our Wellness program

How to apply:

Join Us!! Please apply on line

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FAQs About Front Desk/ Activity Desk Agent Parttime Jobs at Lodging Dynamics

What is the work location for this position at Lodging Dynamics?

This job at Lodging Dynamics is located in Laie, HI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Lodging Dynamics?

Employer has not shared pay details for this role.

What employment applies to this position at Lodging Dynamics?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Lodging Dynamics?

You can apply for this role at Lodging Dynamics either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.