Front Desk Administrator

The Spa at Litchfield HillsLitchfield, CT

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Overview

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Job Description

Front Desk Coordinator (Full-Time or Part-Time)The Spa at Litchfield HillsThe Spa at Litchfield Hills is seeking a dynamic professional to join our Front Desk team. This role is ideal for someone who takes pride in delivering exceptional guest experiences and thrives in a fast-paced, detail-oriented environment.As the first and last point of contact, you will play a vital role in shaping each guest's experience while supporting the daily operations of a high-performing spa.Key ResponsibilitiesProvide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience

Manage high-volume phone and scheduling systems with accuracy and efficiency

Coordinate and maintain a dynamic appointment book to optimize daily operations

Deliver personalized service by recommending treatments and retail products

Process transactions and encourage pre-booking to enhance guest retention

Collaborate with team members to ensure smooth workflow and elevated service standards

Maintain a calm, organized front desk environment while multitasking effectively

Qualifications2+ year experience in front desk, hospitality, spa, salon, or customer service preferred

Strong communication skills with the ability to engage a diverse clientele

Proven ability to multitask and problem-solve in a fast-paced setting

Detail-oriented with excellent organizational skills

Comfortable with computers, scheduling software, and point-of-sale systems

Professional presentation, demeanor, and strong interpersonal skills

Open to feedback and committed to continuous improvement

Availability for evenings and at least one weekend day

What We OfferCompetitive starting pay with opportunities for advancementA supportive, team-oriented culture

Opportunity to grow within a well-established spa environment

Hands-on experience in luxury hospitality and guest services

Matching 401(k)Paid Sick Leave

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FAQs About Front Desk Administrator Jobs at The Spa at Litchfield Hills

What is the work location for this position at The Spa at Litchfield Hills?

This job at The Spa at Litchfield Hills is located in Litchfield, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Spa at Litchfield Hills?

Employer has not shared pay details for this role.

What employment applies to this position at The Spa at Litchfield Hills?

The employer has not provided this information. This may be discussed during the hiring process.

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