Front Desk Agent

Blue Sky Hospitality SolutionsPittsburgh, PA

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Paid Holidays

Job Description

About the Front Desk Agent

Wyndham Garden Pittsburgh Airport -- We're looking for a friendly, team-oriented Front Desk Representative to join our amazing team, and to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.

The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.

We want you to make our guests and visitors feel appreciated and valued while on our premises.

Front Desk Responsibilities

Greet and welcome guests upon arrival.
Register guests into the computer, verifying reservation, address, and credit information.
Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
Accept payment for guests' accounts both at the time of registration and at checkout.
Maintain a house bank and make a deposit and accurate report of receipts daily.
Cash checks and exchange currency for guests.
Answer phone in a timely manner.
Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, and extension of stay.
Keep activity log updated to allow for proper follow-up.
Ensure guest satisfaction
Issue key to and control entrance of safety deposit boxes.
Post miscellaneous charges as requested.
Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.

Front Desk Requirements

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Familiarity with office machines (e.g. fax, printer etc.)
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Knowledge of office management and basic bookkeeping
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Proficient in English (oral and written)
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Excellent knowledge of MS Office (especially Excel and Word)
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Strong communication and people skills
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Good organizational and multi-tasking abilities
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Problem-solving skills
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Customer service orientation
Some weekends and holidays are required

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FAQs About Front Desk Agent Jobs at Blue Sky Hospitality Solutions

What is the work location for this position at Blue Sky Hospitality Solutions?

This job at Blue Sky Hospitality Solutions is located in Pittsburgh, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions lists this role as a Full-time position.

What experience level is required for this role at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Blue Sky Hospitality Solutions?

You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.