Front Desk Agent
Deadwood LodgeDeadwood, South Dakota
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Disability Insurance
Job Description
Job Summary: The Lodge at Deadwood is looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
Benefits
- Medical and Dental Insurance
- PTO
- Competitive Pay
- 401(k) Retirement Savings Plan
- Life Insurance
- Disability Insurance
- Hotel Room Discounts
- Ongoing Training and Career Development
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Qualifications
- Prefer prior experience as a Hotel Front Desk Agent, Receptionist, or similar role, but willing to train
- Experience with hotel reservations software, like OnQ or Opera
- Customer service experience
- Excellent communication and organizational skills
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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FAQs About Front Desk Agent Jobs at Deadwood Lodge
What is the work location for this position at Deadwood Lodge?
This job at Deadwood Lodge is located in Deadwood, South Dakota, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Deadwood Lodge?
Employer has not shared pay details for this role.
What employment applies to this position at Deadwood Lodge?
Deadwood Lodge lists this role as a Full-time position.
What experience level is required for this role at Deadwood Lodge?
Deadwood Lodge is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Deadwood Lodge for this role?
Deadwood Lodge offers following benefits: Health Insurance, Dental Insurance, Disability Insurance, Life Insurance, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Deadwood Lodge?
You can apply for this role at Deadwood Lodge either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.