Front Desk Agent
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$15-$17/hour
Benefits
Health Insurance
401k Matching/Retirement Savings
Job Description
The Hampton Inn Shawnee is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time opportunity with shifts times of 3 PM to 11 PM with weekend availability a must. The salary range for this position is $15.00 - $17.00 per hour based on previous work experience. Access to employee travel, 401k, and insurance.Job Summary:The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests andstaff while accommodating their needs/requests yet also balancing the interest of the hotel.The Front Desk Agent will maintain the hotel standards set forth by Hilton by coordinating with other departments as necessary to fulfill the high expectations of our guests and patrons. Responsibilities:
- Check guests in and out of the hotel - make future reservations when necessary
- Post and rebate room, tax, and other miscellaneous charges to guest accounts
- Able to handle hotel phone system, transfer calls, and take messages for guests andhotel staff
- Place, modify, and cancel guest reservations, inputting same into computer while noting any special requests
- Maintain daily an accurate inventory of available rooms
- Coordinate with other departments to fulfill special guest requests
- Communicate hotel facilities and services to guests at check-in
- Must be able to provide information regarding local area facilities for guests
- Provide information regarding the Brand Rewards program
- Responsible for maintaining hotel key security system
- Administer guest safe deposit boxes
- Maintain cleanliness and orderliness of front desk and lobby area
- Know how to properly handle wake-up calls
- Open and close shifts - make accurate cash drops
- Notify housekeeping and maintenance of any reported problems in guest rooms or on hotel grounds
- Distribute mail to guest boxes as well as to hotel staff.
- Maintain an inventory of special guest service items such as roll-aways, cribs, etc.
- Track status of rooms used for site tours or out-of-order for maintenance
- High School Degree or GED
- Previous Front Desk Experience preferred
- Read and Communicate Clearly
- Previous Customer Service Experience required
- Computer Proficiency
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FAQs About Front Desk Agent Jobs at Hampton Inn Kansas City / Shawnee Mission
What is the work location for this position at Hampton Inn Kansas City / Shawnee Mission?
This job at Hampton Inn Kansas City / Shawnee Mission is located in Shawnee, KS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hampton Inn Kansas City / Shawnee Mission?
Candidates can expect a pay range of $15–$17 per hour for this role.
What employment applies to this position at Hampton Inn Kansas City / Shawnee Mission?
Hampton Inn Kansas City / Shawnee Mission lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Hampton Inn Kansas City / Shawnee Mission?
Hampton Inn Kansas City / Shawnee Mission is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Hampton Inn Kansas City / Shawnee Mission for this role?
Hampton Inn Kansas City / Shawnee Mission offers following benefits: Health Insurance and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Hampton Inn Kansas City / Shawnee Mission?
You can apply for this role at Hampton Inn Kansas City / Shawnee Mission either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.