Front Desk Agent (PT Weekend Shifts) - Candlewood Olathe
Overview
Remote
On-site
Compensation
$16+/hour
Job Description
Candlewood Olathe is looking to hire a Front Desk Agent.The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the Front Desk Staff in Candlewood Suites-Olathe, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.DUTIES AND RESPONSIBILITIES:
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check-outs, late checkouts, early check-ins, special requests, and day-use rooms.
- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows how to use front office equipment.
- Process guest check-outs.
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Attends department meetings.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
PREREQUISITES:
- Education: High school graduate or equivalent.
- Experience: Previous hotel-related experience desired.
- Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
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FAQs About Front Desk Agent (PT Weekend Shifts) - Candlewood Olathe Jobs at KMG Hotels
What is the work location for this position at KMG Hotels?
This job at KMG Hotels is located in Olathe, KS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at KMG Hotels?
Candidates can expect a pay range of $16 (per hour).
What employment applies to this position at KMG Hotels?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at KMG Hotels?
You can apply for this role at KMG Hotels either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.