Front Desk Agent

Spire HospitalityBirmingham, AL

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Overview

Schedule

Full-time

Career level

Entry-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

As Birmingham's longest-running hotel since its opening in 1925, The Redmont effortlessly combines 1920s charm with contemporary luxury. Nestled in the heart of downtown, it provides easy access to the city's theater district and the Birmingham Civil Rights Institute, both just five blocks away. Guests can enjoy a state-of-the-art fitness center, complimentary WiFi, and stunning rooftop views while savoring a signature cocktail.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

Deliver unparalleled service, courtesy, and care to our guests
Respond promptly and effectively to guest questions and requests
Streamline the check-in and check-out process for guests
Answer incoming phone calls with promptness and professionalism
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery

Physical Demands:

Ability to lift, carry, push or pull 10 lbs
Primarily standing for majority of shift

Qualifications:

Education:

High school diploma or its equivalent

Experience:

One year of Front Desk experience in hotels preferred
One year of experience working in customers service or a guest-facing role required
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

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FAQs About Front Desk Agent Jobs at Spire Hospitality

What is the work location for this position at Spire Hospitality?

This job at Spire Hospitality is located in Birmingham, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Spire Hospitality?

Employer has not shared pay details for this role.

What employment applies to this position at Spire Hospitality?

Spire Hospitality lists this role as a Full-time position.

What experience level is required for this role at Spire Hospitality?

Spire Hospitality is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Spire Hospitality?

You can apply for this role at Spire Hospitality either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.