Front Desk Agent
Summit Bechtel ReserveGlen Jean, WV
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Job Description
Position Overview
We are proud to provide the upmost customer service to guests of all ages. We focus on understanding the needs of our guests and communicating effectively to deliver results.
Key Responsibilities
- Oversee front desk operations, reservation software, and check-in/check-out procedures
- Greet guests with a friendly and professional welcome
- Address guest inquiries, complaints, and requests quickly and effectively
- Follow up with guests to gather feedback and ensure satisfaction
- Manage room reservations and update property management system accurately
- Model the Scout Oath and Law in daily interactions
- Maintain a clean, organized, inspected, neat, and safe work area
- Perform additional duties assigned by SBR leadership
- Abide by policies and procedures outlined in the SBR staff handbook
Qualifications
- Minimum age: 18+
- Required: Proficient computer skills. (Word, Excel, POS systems, reservation software)
- Preferred: Experience in hospitality field
- Exceptional organizational and prioritization skills; must be a self-starter
- Willing to become a registered Scouting America member (includes background screening)
- Comfortable using Microsoft Teams for daily work-related communication
Physical & Practical Requirements
- Ability to stand, walk, and hike up to 4 hours daily and ability to lift/move up to 25 pounds
- Complete the Annual Health and Medical Record, including height/weight guidelines
- Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55
Desired Traits
- High emotional intelligence (such as self/social awareness and team dynamics)
- Positive and cheerful attitude with a strong customer-service focus
- Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
- Ability to connect with individuals from diverse age groups, maturity, and backgrounds
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FAQs About Front Desk Agent Jobs at Summit Bechtel Reserve
What is the work location for this position at Summit Bechtel Reserve?
This job at Summit Bechtel Reserve is located in Glen Jean, WV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Summit Bechtel Reserve?
Employer has not shared pay details for this role.
What employment applies to this position at Summit Bechtel Reserve?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Summit Bechtel Reserve?
You can apply for this role at Summit Bechtel Reserve either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.