Front Desk Agent for luxury Hotel

The Greenwich HotelNew York, New York

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierges demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer. Luxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience.

Responsibilities

COMMUNICATING WITH GUESTS Guest Relations Teamwork Phone Etiquette Receiving and presenting packages Handling guest concerns * Departmental Communication . GREETING GUESTS AND RESPONDING TO INQUIRIES Greeting the guests in a pleasant and courteous manner Offering an explanation of services and amenities * Booking reservations for dining and entertainment * Booking limousines and other transportation Assisting with special requests from Guests . PROVIDING KNOWLEDGE OF HOTEL SERVICES AND OFFERINGS Special needs guests Pet policy Wheelchair accessibility Frequently asked guest questions. SAFETY AND SECURITY PROCEDURES Follow CDC Protocol Guest room key procedures Lost and Found Emergency Calls from guests and colleagues Understanding of disclosure policies * Knowledge of emergency evacuation plans * Building Safety information

Qualifications

* Excellent verbal and written communication skills * Strong interpersonal skills to interact with high profile clientele Upbeat personality, natural smile, energetic, friendly demeanor * Prior Hotel experience helpful but not required * Full time, flexible schedule, with the ability to work weekends & holidays when needed

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FAQs About Front Desk Agent for luxury Hotel Jobs at The Greenwich Hotel

What is the work location for this position at The Greenwich Hotel?

This job at The Greenwich Hotel is located in New York, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Greenwich Hotel?

Employer has not shared pay details for this role.

What employment applies to this position at The Greenwich Hotel?

The Greenwich Hotel lists this role as a Full-time position.

What experience level is required for this role at The Greenwich Hotel?

The Greenwich Hotel is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at The Greenwich Hotel?

You can apply for this role at The Greenwich Hotel either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.