Front Desk and Sales Associate
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Overview
Job Description
- Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door.
- Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
- Guide families through the student registration process using effective sales and customer service techniques.
- Handle customer concerns and complaints professionally, with a solution driven approach.
- Assist families with merchandise and vending purchases.
- Make calls to resolve open account issues with professionalism and care.
- Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area.
- Enforce safety rules and administer first aid when necessary.
- A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
- Comfortable learning new software - we’ll train you on our systems.
- Organized, dependable, and proactive about following through on tasks and commitments.
- Previous customer service or administrative experience preferred.
- Basic computer skills.
- Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
- Must be available for evening and weekend shifts.
- Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
- Enrollment numbers grow because follow-up is consistent and conversations are genuine.
- The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks.
- Families feel confident they’re in the right place from their very first interaction.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
