Front Desk Associate/Office Manager

RELIVE Health Vero BeachVero Beach, Florida

$18+ / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$18+/hour

Job Description

Benefits:

Employee discounts
Free uniforms
Training & development
Wellness resources

Company OverviewRELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!

Job SummaryThe Front of House Associate represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. Has the ability to communicate effectively with patients and has extensive knowledge of the products and services that are available. Will onboard and check out all patients properly based on service received. Must be skilled in establishing effective working relationships with other staff as well as external vendors and suppliers. Pay increases with experience and time at job.

Responsibilities

Welcomes patients and visitors by greeting them either in person or on the telephone; Must be able to answer or refer patient inquiries.
Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Recording and fulfilling scripts, updating financial information; recording and collecting patient charges; filing, verifying, and expediting third-party invoicing and fulfillment.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; liaising with Office Manager re: scheduling equipment service and repairs.
Protects patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Liaise with admin and other medical team members pre and post-therapy and participate in shared decision-making.
Accurately use online booking systems.
Assist with patients calling with questions and following up.

Qualifications

Educated to GED level
Previous experience working in Customer Serving environments
Experience in a medical setting is preferable.

Compensation: $17.50 per hour

At RELIVE Health, we present our clients the opportunity to rewrite the path of their own unique health and wellness journey, from the inside out and the outside in. We pride ourselves on our passionate team members and staff who break the stigma surrounding relationships between clients and providers. We accomplish this by advocating for our clients’ individual needs as well as providing them with ongoing support and tools to allow for exceptional results, and ultimately help them look and feel their best. We emphasize a collaborative team environment where everyone works together and values communication, support, and interactiveness. By working collaboratively, we are able to deliver innovative solutions and remarkable service to our clients.

Explore your future at Relive Health. Click here to discover Career Opportunities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to RELIVE Corporate.

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FAQs About Front Desk Associate/Office Manager Jobs at RELIVE Health Vero Beach

What is the work location for this position at RELIVE Health Vero Beach?

This job at RELIVE Health Vero Beach is located in Vero Beach, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at RELIVE Health Vero Beach?

Candidates can expect a pay range of $17.5 (per hour).

What employment applies to this position at RELIVE Health Vero Beach?

RELIVE Health Vero Beach lists this role as a Full-time position.

What experience level is required for this role at RELIVE Health Vero Beach?

RELIVE Health Vero Beach is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at RELIVE Health Vero Beach?

You can apply for this role at RELIVE Health Vero Beach either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.